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      Express Solicitors

      Engaged employer

      Express Solicitors reviews

      A mixed bag - Litigation Executive Express Solicitors Employee Review

      2.0
      20 Sept 2023
      Litigation executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Lovely colleagues (at fee earning level) Good commission Home working

      Cons

      Frankly, the cons outweigh the pros here. The staff turnover is very high. It's like a revolving door which caused poor moral. Workloads are also all over the place and "targets" are just a joke. Some employees have been told they aren't doing well enough for not achieving 10-20% above target. It's not the kind of place you can just do your job and go home, be prepared for late nights and weekend working which is the norm. There's a lot of hypocrisy and favoritism too. Some junior staff are allowed to wfh fulltime where as others have to beg to wfh an extra day for personal reasons and then make it up. Managers are held at different standards to everyone else even when others are fired for less. If you are thinking about working here, just consider whether you are doing yourself justice. Likely you aren't.

      avatar
      Express Solicitors Response
      2y
      Thank you for your comments. We are very proud of our low attrition, we invest 5 weeks of Academy training into all our emerging talent hires before they are placed in departments and we believe this unique investment approach pays forward in terms of loyalty and commitment, not to mention excellent client service. I am sorry you had a bad experience. On the salary, we have a clear open salary structure with a spine, available on the intranet to all, which means there is no favouritism, people are paid according to the spine until qualification. Working from home is the “3-2” for the very vast majority of our staff, a 50/50 blend after probation. This fairness is extremely important to us at Express Solicitors Ltd.

      Explore other reviews about Express Solicitors

      1.0
      16 Apr 2022
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The people I met, this is the only pro

      Cons

      I think the title says it all- constant bullying, micromanaging even the smalles things (like checking letters before they got sent out), employees being shouted at when they’re already overworked. NCT is a literal call centre with toxic management and even the office is depressing. Wages are low

      5
      avatar
      Express Solicitors Response
      4y
      Express Solicitors are sorry that you had an unhappy experience working for ourselves. We always appreciate feedback so we can look to see if there are areas in which we need to improve. If you have any additional concerns, please do email HR at ALLHR@expresssolicitors.co.uk Working in our NCT Team does involve a lot of talking to clients, as they deal with clients looking to engage our services. The work they do is key to our business. The level of call work, would have been explained to you in the interview process. We always try to be as open as we can as to what the role entails. We do expect high standards from our Team Members, as we want our clients to have the best experience from their very first interaction with us. This means at times, if we are working closely with a Team Member to improve the quality of their work, we will have their outgoing communication checked. That is however, to allow the individual to have the support they need to improve. We are sorry you didn’t find the working environment suitable as we do generally have a lot of employees staying with Express for long periods, either going on to progress into Team Leader roles within NCT or into other roles within the wider firm. The team also does socialise outside of work with a number of events being paid for by the company.
      3.0
      12 May 2026
      New client specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Preface - I have only worked in the New Client Team, so can only offer my perspective on NCT. Frankly the best company I have worked for (but the bar is on the ground). Express does foster a good work environment and the people I've worked with have been, for the most part, a delightful bunch. There's honest emphasis on taking care of their employees' wellbeing, they pay a living wage, hard work is recognised and rewarded and anyone struggling is supported. Commission in the pay structure means staff are monetarily rewarded for doing well. Diversity seems to be something they actually care about, rather than just pay lip service to.

      Cons

      The sickness policy is abysmal, offering 5 days a year of paid sick leave and beyond that unpaid/SSP if entitled to it (compared with my partner's workplace offering 13 weeks full pay and 13 weeks half pay) so if you have any disabilities or chronic health problems, expect to lose pay. Any time off needed for appointments must be made up working overtime, something I have not experienced in any other job. As a result I cannot in good faith recommend working here to anyone with chronic health issues. Working from home is a 50/50 split with everyone expected to still work in the office half the time, despite the fact that the job can be done fully remotely, for seemingly no reason beyond upper management doesn't want people working from home that much.

      1
      avatar
      Express Solicitors Response
      2w
      thank you for your 3* review and comments about the NCT Department. We are really pleased to hear you are happy working here and enjoy the working environment, this has grown throughout the business to be an open-door policy and we value our staff to make sure everyone is doing okay, we have just ran wellbeing sessions in the business (for example the recent free to attend PT Session & Pilates) to help staff. DEI is important, with regular sessions and active engagement, we want to encourage our staff to have a voice in the firm and show off what matters to them. Thank you for your comments on Sick Pay. We offer private healthcare to all staff with 2 years service and receive really excellent feedback about what a help this is. Working and speaking with colleagues face to face allows for better knowledge sharing, support, and coaching when someone is unsure, and better visibility to make sure everyone is doing okay. It also means that any training needs can be delivered quickly, we are a firm that works at helping injured people. We do think strongly about the pillars of wellbeing.
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