Express Solicitors Reviews

3.4

64% would recommend to a friend

(134 total reviews)
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James Maxey

69% approve of CEO

63% positive business outlook

Express Solicitors has an employee rating of 3.4 out of 5 stars, based on 134 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Express Solicitors employee rating is in line with the average (within 1 standard deviation) for employers within the Legal industry (3.8 stars).

Reviews by job title

134 reviews
2.0
5 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Good training, growing company with a long-term future. Good team atmosphere and events. Some really great managers.

Cons

Marginally nicer than working in fast food, but if you're expecting a modern workplace look elsewhere. The roles are advertised as hybrid but no work from home is allowed until after first three months. No transparency about this in applications. Regressive HR policies and micromanagement from the CEO e.g. CCTV watching employees work. Very strange policies for parents- if your child is sick, you wouldn't be allowed to work from home as you wouldn't be giving your full attention to the employer. Witnessed some nasty treatment of disabled employees though people with mild conditions seemed to do alright. Progression is available but preferential treatment is given to UK nationals from the local area. Salary atrocious for early careers. Low risk of being replaced by a robot as CEO is allergic to technology. Overall, the firm is not a bad option for those who are local to Manchester and can keep their head down. My advice for graduates is to stomach it for 6-12 months and then move to a much better paid role with a competitor.

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Express Solicitors Response
2y
Thank you for leaving us a review, it’s great to know that our dedicated graduate scheme is providing the excellent training we want it to. We also want every to enjoy their work environment so that is great to hear too. In regards to the hybrid working, we do state on both the job advert and the job spec that this is available after probation. The job spec is provided at each step of the recruitment process and we do always allow people to ask questions during the interview process if anyone is unsure about this. We absolutely support all staff including parents and disabled people. Sometimes we can’t absolve people from, for example, the working from the office and working from home split because we believe in the shared model in order to learn, progress and grow the skills required of a litigator. We are an equal opportunities employer and we have many hundreds of examples of excellent support for our staff members. We are a responsive listening organisation and we care about those who work hard and contribute to our mission helping injured people. We give everyone the same opportunities for progression, regardless of their background. Progression is of course subject to business needs but it is primarily based on the individual’s performance. This does mean that some people do progress quicker than others, but that doesn’t mean that those who need a bit more time aren’t given further opportunities later. We are unclear what you mean about technology, as we use up to date systems and we employ dedicated IT developers to ensure that these are constantly being improved upon, ensuring that our lawyers are no overburdened with admin tasks. We do have polices in regards to AI software, but this is to ensure that all of our clients are given the individual dedicated help that they deserve. We don’t want to be a firm that just clicks through boxes to process a clients’ claims and we are proud of that.
1.0
9 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Genuinely good & nice people work here Salary is nice Progression opportunity Most of the team leaders are really nice, kind & focus on the positives Training is decent

Cons

Poor staff communication Especially the way the solicitor (Laura) and Marcus speak to the people who are working for them, it’s unacceptable from a company and hurts the moral of employees and their team. They don’t like you getting on with your colleagues & view it as a threat. If they see you happy at work they will go against you and find other problems to pull you up on. Marcus doesn’t have a full understanding of the job and what people are doing. Before I left he was turning it into a ‘big brother’ style company and lots of micromanaging, lots of hypocrisy and mixed messages. The good and positives you do will be ignored and overlooked whilst the negatives they will come down on you like a ton of bricks. When I felt confident and happy working being productive; Marcus didn’t like it and really destroyed my moral the next day. Many cancelled & rescheduled meetings. Unacceptable standards from a boss and a solicitor.

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Express Solicitors Response
7y
We are sorry to see you have left feeling this way and thank you for your feedback. We perform exit interviews and conduct regular reviews and we have full confidence in our management team. We will keep this under regular review . It's always important for employees to talk to us about any issues at the time they occur, we operate an open door policy here at Express Solicitors.
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Glassdoor has 138 Express Solicitors reviews submitted anonymously by Express Solicitors employees. Read employee reviews and ratings on Glassdoor to decide if Express Solicitors is right for you.