Pros
- your direct team - learning about the industry - benefits
Cons
If you like being treated poorly by agents and having everything thrown on your plate, then this is the job for you. The job description does not line up with about 95% of what you'll actually be doing, and the pay does not line up whatsoever with your workload. You are going to become a personal assistant to 100+ agents who outright refuse to do anything for themselves, nor attempt to learn of the Compass technology/SOP's. Do not expect upper management to have your back. You'll be given the runaround and told to "have empathy for the agents" and "they take their frustrations out on you because they trust you" (yes, that was actually said). There are no boundaries set, as your phone will continually ring after hours and through out the weekends. The role of AEM is seeing a high turnover rate for good reason.