Had 3 interviews all virtual. 1st one with the recruiter, second with the agent experience manager, next with the senior agent experience manager. Then was told if I was to move on, I’d then have a FOURTH interview…ridiculous process for a job that was PART TIME. Also a waste of my time considering they “selected another candidate more qualified.”
Interview questions [1]
Question 1
Name a time you handled a difficult customer and how you diffused the situation
I applied online. I interviewed at Compass (Encinitas, CA)
Interview
2 calls with a Recruiter / 1 interview with a TC / 1 interview with a Regional Manager / 1 interview with a Regional Director and then finally 1 joint interview with two Operation Managers. Honestly it felt like overkill for the level of the role.
Interview questions [1]
Question 1
They put a big emphasis on the type of technology you've adopted in your current role. Also one other main thing they ask about is how you handle conflicting priorities in a high stress environment. The other thing they're big on is knowing how to "sell" your role as a TC, since you technically have to build your database within the team itself.
I applied online. I interviewed at Compass (Chicago, IL)
Interview
Not the warmest interview. They seemed to be looking for specific experience (and lots of it) for very little pay. Not the most traditional CSM role which would probably be great for the right person. Your "clients" are essentially in office with you.
Interview questions [1]
Question 1
Experience, pretty specific situational questions, etc