BIPOC Beware! - Agent Experience Manager Compass Employee Review

2.0
14 Jan 2021
Recommend
CEO approval
Business outlook

Pros

-Most coworkers are great -Good insurance -Bay area offices get lunch 2x/month (literally because there are no engineers, so they do not care to feed other staff) -Work life balance is great for certain departments

Cons

-Real estate agents who make the company even $100/year are allowed to walk all over staff with zero repercussions (calling at all hours, insulting staff, generally being abusive). Don't expect your sales managers to set boundaries, they won't. -HR is nonexistent, I reported an incident of racism that was severely mishandled and the person in question is still with Compass while all the people who reported it are not -I was the last POC at my office at the time of my layoff -If you are agent-facing, you will spend so much time explaining the company's buggy, counterintuitive product that no one wants to use, and you will have to make them use it so that the usage numbers increase -No room for growth unless you leave -Favoritism. So much favoritism. We had a staff member who no one liked and literally did nothing all day, yet they had worked for the company for 3 years and were untouchable -Never expect a promotion or a raise unless you scream and cry to your manager to get your way. My manager said I was in line for a promotion at the next review cycle, and instead docked me for "not being well known enough" to departments I never worked with (????). You might get a raise for $1-2k every couple years, but the review cycle also changes at least once a year to make it more convoluted/less likely that you will see any money -Want to do 3 roles but only get paid for one? Join agent experience! We became agent experience, product experts, and IT in a short period of time so they could lay off a bunch of staff. It wasn’t good. -You will see managers and employees who seemingly do nothing get promoted -Compass loves to brag about being so inclusive and diverse, but most agents are white, and those who get promoted or are in leadership are majority white. If you happen to be nonwhite, maybe you'll be tokenized so that you can appear in some pictures! -Upper management seems to only be hired if they've worked for Facebook/Google/Amazon/etc...and no other criteria

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Compass Response
5y
Thank you for your post about Compass. We regret that you did not have a more favorable experience. At Compass, our people are our greatest asset. We firmly believe that everyone should be treated with dignity and respect, enjoy a good work/life balance, and have opportunities for growth and advancement. We are also committed to fostering a diverse and inclusive workplace. Our mission is to help everyone find their place in the world, and that includes understanding and celebrating that each one of us brings a unique life experience and perspective to work. We take concerns about racism seriously. To that end, we fully investigate all such reports and take necessary and appropriate action to help make sure that we are all acting consistently with our values.

Explore other reviews about Compass

5.0
17 Jun 2026
Recommend
CEO approval
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Pros

Forward thinking tech company exploring the cutting edge

Cons

Focused on expansion by any means necessary

2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

People are smart. Very much a “move fast and break things” culture which can be refreshing compared to bureaucracy-heavy corporate life. I don’t agree with their values (if they have any) but what they’re doing is unquestionably working - business outlook is strong.

Cons

Leadership will tell you there’s no ego or self-interest involved in their strategy - that is untrue. It’s an extremely heliocentric culture around the CEO. A lot of the work is based around what people they're guessing he’ll like, but there’s no alignment at the outset and something you worked on for weeks/months will be trashed after one look from him. Their mission is ostensibly about empowering agents but they are solving a problem that pretty much no one was complaining about before they started, and which just so happens to work highly in their favor in terms of market share. It’s just business but very disingenuous- don’t believe the hype that it’s altruistic somehow. Also the CEO loves to share his sob story about his single mother upbringing, but simultaneously enacts some of the most anti-parent policies you could think of.

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