You'll Be Challenged and Grow Here - Agent Experience Manager Compass Employee Review

5.0
1 May 2020
Recommend
CEO approval
Business outlook

Pros

-No two days are the same--each day at Compass holds a new challenge. -Compass encourages employees to obsess about solving problems in creative ways. Compass has taught me that every challenge posed is an opportunity to create a solution. Time spent worrying about a problem instead of solving it is time wasted. I will carry this lesson with me wherever I go. -Colleagues are incredibly bright--everyone is deeply invested in building the future of real estate for agents. -Management encourages employees to allocate a certain percentage of time to focus on "passion projects" that will benefit customers and streamline work. If there is a way you can make a system, process or experience better at Compass, you are encouraged to execute your vision. For a large company, Compass remains very agile. -Countless opportunities to get involved in areas of the company that interest you--just ask!

Cons

-If you aren't comfortable with change, this isn't the place for you. Things change fast at Compass. As an employee, you have to be flexible and able to adapt to new responsibilities quickly. What you did yesterday might not be what you are doing today or tomorrow. -If the customer isn't at the center of all that you do, this isn't the place for you. Each and every agent is the most important agent that we serve in any support role at Compass.

Explore other reviews about Compass

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Forward thinking tech company exploring the cutting edge

Cons

Focused on expansion by any means necessary

2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

People are smart. Very much a “move fast and break things” culture which can be refreshing compared to bureaucracy-heavy corporate life. I don’t agree with their values (if they have any) but what they’re doing is unquestionably working - business outlook is strong.

Cons

Leadership will tell you there’s no ego or self-interest involved in their strategy - that is untrue. It’s an extremely heliocentric culture around the CEO. A lot of the work is based around what people they're guessing he’ll like, but there’s no alignment at the outset and something you worked on for weeks/months will be trashed after one look from him. Their mission is ostensibly about empowering agents but they are solving a problem that pretty much no one was complaining about before they started, and which just so happens to work highly in their favor in terms of market share. It’s just business but very disingenuous- don’t believe the hype that it’s altruistic somehow. Also the CEO loves to share his sob story about his single mother upbringing, but simultaneously enacts some of the most anti-parent policies you could think of.

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