Stay away from AppleCare!!! - Applecare Advisor Apple Employee Review

TL; DR: - Near zero growth opportunity within AppleCare, and very hard to be seen as a viable candidate to the rest of Apple. - Career growth pacification programs that provide no real advancement or growth. - Restrictive rotation and career experience programs. Rather than allowing you to flourish and apply for real world experiences from other departments as much as you'd like, you are restricted to once every six months to a year. - Every six months your schedule will likely change, upending your personal life. - You get hired for a specific role, then get various other roles dumped on you with no pay raise. - Management will randomly move you around to different managers, desks for no reason. - Management either does not care about you, or has no power to make real change when necessary, so they just BS around everything. Oh man. I've grown into a bit of a curmudgeon during my time here, so I've definitely got cons. Despite what some will ultimately believe is some sad sack who sabotages themselves into being where they are, that is not the case. I'm not saying that my feelings haven't spilled out over the years, but I mainly keep this stuff inside and uphold composure. All of this stuff is true. - Sadly, if you have a hunger and desire to grow your career and advance within Apple and you came to AppleCare (AC) thinking that this would at least be a nice starting place, you have chosen poorly. AC is where talented individuals get trapped within a sea of mediocrity and complacency. So many people are just "meh" and have no desire to advance, therefore you cannot advance within the organization, and since it's Apple, it's already extremely competitive, so when opportunities that you would qualify for (which are few and far between unless you're a hardware engineer or programmer with years of experience) open up, it's nearly impossible to stand out to a recruiter for them to even give you the time of day. - Because the executive and upper management level of AC know that there are next to zero opportunities due to the competitive nature of Apple, they have created a career growth program designed to make you feel like they care, like there is possible opportunity, and that this program will somehow benefit you, despite it not providing much in the way of anything. They have "career coaches" that have barely had a career themselves (seriously, they had the same job that you have right now, then became coaches. Give me someone who has actually advanced), they give you free access to Coursera, which is nice, but it does nothing to make up for the lack of experience or education most roles require, and it offers what are called "rotations" which is where you work for another team for up to six months getting real world experience likely doing a job that you'd actually want to do (but without the pay), however the likelihood of getting a job from a rotation is about as likely as you getting struck by lightning on a clear day in the desert as the majority of the orgs that offer rotations are given zero budget for additional headcount. They are perpetually stuck rotating new people in and out every six months. They hate it as much as we do. They wish they could hire some of us as much as we wish we could be hired. We're all restricted to one rotation per six months, so in the event to where you'd be amazing for a role that maybe, just maybe might just wind up being able to hire you, too bad so sad. You're stuck in your regular job watching someone else advance who's been there a fraction of the time that you have simply because they were in the right place at the right time. To rub additional salt into the wound, we get emails on the rare occasion that someone is actually hired off of a rotation, as if the career site had anything to do with it. Even better, they've barely even worked at Apple, going from a retail role to just skipping right over you making six figures easy. Now, I assume they're an amazing person who is killing it, but I don't know. What I do know is that I never got the opportunity to present like this person did because of this stupid "one rotation every six months" rule. - Once every six months your schedule will most likely change, potentially upending your life. It's Apple, right. If they put out a request for people to work odd hours, they would still get a crazy amount of applicants, but for whatever reason, rather than hiring for a specific shift, we all get judged by our metrics. These are metrics that are impossible to perfect due to the nature of our job, so no matter how hard one might try to get perfect metrics so that in turn you get first pick of your schedule, it won't happen. So, you might work from 7am to 4 pm half the year, then 11 am to 8pm the other half. Maybe you need weekends off because you have kids who are enrolled in sports and you want to be there to support them. Too bad so sad if your metrics weren't good enough to get first pick. Whereas once you may have worked Monday thru Friday, now you work Saturday thru Wednesday, or have two random days off rather than consecutively. - You get hired for a specific job, then over time you literally take on the job of several other organizations. Let's say you get hired to assist Mac and iPhone customers. Cool - two products (though, these products include all of the built-in apps and services). You can become a master over these two things and get amazing feedback from all of your customers, i.e. excel in your role. Then, the org decides that they want to take on a completely new products because they want to merge your org with what once was a separate org for "reasons", and it happens again, and again, and again... and no - you aren't paid more because of it. Now, you're supporting Mac, iOS, lets say Apple Watch, Apple Pay, Apple Fitness +, the Apple TV, Apple TV+, Apple Vision Pro, Apple whatever, therefore you knowledge gets very diluted and you are overall a less helpful person who to a customer doesn't sound like you know what you're doing. On top of that, management can't help but want to shake things up for no good reason, so you're often moved around within the office space itself, and you're often moved around to different managers, or to managers that you previously already had, then got moved from, and are now back under. It's like they have nothing better to do, or some budget that they don't want to lose access to and moving us around "costs money" or something. You create this fantastic working relationship with those around you, helping each other out, getting to really know people, then BAM! you get moved. Sometimes you get to start over and really get to know a whole new group of people that are awesome, but sometimes you get sat next to some guy that doesn't shower, sleeps all day only to be woken up by a phone call before attempting to nap again, or are sat next to someone who has anger management issues and slams their hands against the desk because every single customer frustrates them, etc. No wonder they treat AppleCare like children - it can be a daycare sometimes. I don't know why they allow this kind of thing to continue. - Management doesn't care about you. Any time you bring up a legitimate issue, you have to set up a meeting for when they're available, which can be weeks later sometimes, only to be given some really politically correct, BS response where nothing happens. It's like everyone is just biding their time, waiting to retire or die, and no one wants to "rock the boat". They want to talk the talk, but not walk the walk.