Pros
I have used apple computers during my entire professional career. Even when it was unpopular to do so, I fought and clung to my Apple computers. I feel I have a high level of expertise and I am respected by customers. I would aspire to a corporate job, I would sweat blood for Apple, and so I do. I absolutely love taking an irate customer and turn them back into a promoter. I am absolutely gifted at doing that.
Cons
I don't believe metrics, although I do well, is an appropriate measure for me. I have trouble at times providing the complete solution when there simply are things customers don't need. I am confident as I relate to customers, I know if we are building a relationship with someone. In doing so, some things should be evolutionary, which is why I am such a big .Mac and one to one proponent. APP is a no brainer, but it is sometimes hard to position Pro Care.