Good benefits and pay but poor management support - Mac Support Specialist Apple Employee Review

3.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Immediate access to insurance and benefits. Work from home. Decent pay.

Cons

Supervisor had zero tech support experience and was incapable of helping me improve since they were only hired because of their managerial experience. Call metrics were ridiculous. They wanted you to only answer one single question and then tell people to call back.

Explore other reviews about Apple

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance. Great work - serious innovation. One tends to learn a lot through their tenure. A gem of an addition to work experience esp for embedded systems

Cons

Kind of stagnant with respect to promotions

4.0
28 Aug 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

We work with geniuses - in every department, We create innovative products that thrill our customers and create new product categories - who else can say that?

Cons

ZERO ZERO ZERO work/life balance. Execs have been saying for YEARS that they understand and will make it better. But in actuality, it gets worse every year! It is obviously top management LIP SERVICE because if they meant it, they could fix it tomorrow. They have hundreds of BILLIONS in the bank. If they REALLY cared about employee work/life balance, they could bring aboard the right number of folks to make that issue dissolve. Sick of hearing the lies. Just don't lie about wanting to fix it, when they clearly DON'T care

1500
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