Innovation - Customer Service Representative (CSR) Amazon Employee Review

Assisted customers with account inquiries, order status updates and returns in a fast-paced environment. Provided excellent customer service by following the company’s core values of Integrity, Service, Reliability and Excellence. Maintained knowledge of all products sold on Amazon to ensure accurate responses to customer questions about product features and functionality. Communicated effectively with internal teams regarding escalated issues or escalations from customers as well as other associates for assistance when needed.