Pros
I came in as a seasonal worker and was converted into full employment at my 3 month mark. Keep in mind you have to exceed in your Call metrics to be converted early. Working from home is a plus. They offer VTO all the time to let you have as much of a break as you want. No it’s not paid . Once you are permanent you are paid for holidays if you work on that day or not and if you do work on a paid holiday you get holiday pay on top of your hrs work with time and a half added also so that is a big PLUS . All of your colleagues help eachother our on a daily bases I’m the chat rooms. Everybody is super nice. It is so easy to move up. You have a chance to choose your times that you want to work when you first start but just keep in mind no matter where you are located in the US it is on PST so make sure you choose the exact time you want pertaining to your time zone that’s where I messed up at lol. But overall best place to work Amazon really love their employees.
Cons
Sometimes there are a bunch of technical issues that messes with your ability to work.. there are also a lot of changes that happens all the time. The only thing that I don’t really like is jumping from team manager to team manager I’ve had 3 since I started and I’ve only been here 3 months. I really like my last TM I feel like he cared wh more than my new TM but besides that this is an anwespme job to be at.