Defence Health Reviews

2.5

29% would recommend to a friend

(54 total reviews)

25% positive business outlook

Defence Health has an employee rating of 2.5 out of 5 stars, based on 54 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

54 reviews
2.0
5 Mar 2025

Mixed Feelings

Recommend
CEO approval
Business outlook

Pros

The people are some of the best people you'll ever meet! I found the initial training to be excellent; I entered knowing almost nothing about the healthcare industry and within 3 months I felt like a bit of an expert. FREE premium private health insurance with the company which is worth quite a bit of money on it's own.

Cons

People leave managers, not jobs, and that's especially true here. Micromanagement occurs constantly; your laptop has software which records your screen and the KPIs are set just high enough that to realistically achieve them you'd need to seriously grind every single day away. And the salary just isn't high enough for that. There's a real problem with middle management; they're called Advocate Leaders and there's no leadership or advocating happening here. Middle management will just blindly accept and enforce whatever comes from above them. Despite advertising management coaching and opportunities for advancement, make no mistake this is a dead end job, you're not going anywhere unfortunately.

2.0
15 Jun 2024

Great place went down hill

Recommend
CEO approval
Business outlook

Pros

The people that are still working in the contact centre are great.

Cons

The business launched a new system nearly 12 months ago that is still full of bugs, for which the acting CEO explicitly apologised for launching. There are members in important roles such as executive roles (as well as others) that are untrustworthy and do not have people's best interests at heart. There are power hungry bullies in these roles who do not care about the people within the business at all.

2.0
23 Sept 2024

Delta Blues

Recommend
CEO approval
Business outlook

Pros

The culture - occasionally, when it happened before the update. The office location was nice if it hadn't been underconstruction for the past 3 years.

Cons

The update. Lack of strategy and a horrible response, professionally uncoordinated. It was embarrassing. I felt embarrassed working for Defence Health.

Viewing 1 - 3 of 54 Reviews

Glassdoor has 63 Defence Health reviews submitted anonymously by Defence Health employees. Read employee reviews and ratings on Glassdoor to decide if Defence Health is right for you.