I used to love clocking in, but over the last few months things have gotten worse. The level of micromanagement has increased a lot! if you’re not robotic, it can be difficult to thrive here. We’re now expected to handle inbound calls, outbound calls, and account manager responsibilities while carrying a heavy workload and trying to meet metrics that often feel unrealistic. On top of that, being questioned about ACW while actively on calls adds even more pressure. Thankfully, I was able to secure a second job.