CARVANA reviews about "manager"

-Work-life balance can be tough as you get to salaried roles. Senior Management (not on the frontline) may disagree and discourage additional work at home, but that can be unrealistic with time-sensitive tasks and a controlled but chaotic atmosphere in the office. -Performance is very heavily metrics driven which can be a lot of pressure. It's very rewarding when you're doing well, but can quickly wear you down when you're trying but not hitting goals. -Management inconsistencies - a lot of Team Leads are brand new leaders so they're finding their footing. Territory Managers can be disconnected from real world daily challenges resulting in unrealistic expectations. Some may be supportive and others punitive and impatient. -Each local municipality and state can have wildly different requirements in regards to state inspections, emissions, etc. resulting in the requirement for location-specific processes that need to be created on the ground. This can cause performance gaps with company metrics due to lack of visibility and understanding from senior leadership.

They hire the worst managers who play favorites depending on who they are currently sleeping with or who they play videos games with or go the bar with. It’s never based on performance or merit.

-Your experience is very dependent on your manager -A lot of senior leaders/managers are not equip to support or manage teams and were only promoted b/c they didn't jump ship with company almost went bankrupt -Rules for thee and not for me from senior leadership -Micromanage all your work -Lean to the point of wanting you to do 4 peoples jobs -Expectations constantly roving

Yikes. This company is run by people hungry for a title but incompetent at leadership. Silos are rampant and if you try and collaborate to solve a problem you will be disciplined. The company does so many anonymous surveys but doesn’t action any of the feedback. There are zero skip levels happening in the field to figure out what’s going on and how to fix it. My direct manager was egotistical, power hungry and convinced that their way was the only way of doing things regardless of the negative impact and direct feedback from the team. Upper leadership blindly follows their own narratives of what they believe to be true regardless of data and facts. I would run far far away. The Carvana values are used as lip service and not actually in practice.

bad company doesn’t care about you managers even worse don’t even pay you for your overtime

-low pay -terrible training -lazy managers

Like tons of others comments, extremely underpaid and undervalued for your work, highly over promised, highly disorganized and they keep piling on more stuff. Everyone hates new car, added metal plate responsibility, sure TX law but dealers have entire departments for this. Carvana? That's you, you're the entire dealership, every department. This responsibility that responsibility, "we're in it together" while people clock in and have two appointments and you've done half the locations volume for the day. Workplace items constantly going missing, parking lot is an actual hazard to your personal vehicle as they tow in wrecks (probably future sales) and leave them to cover the lot with glass, metal panels, who knows what else, Turnover employees are trashing everything in perpetuity, actual trash and garbage, you're the janitor too here. Oh and you're basically being an detail department as well as the business office handling paperwork, titles, plates issued, taking care of all the incoming plates, cleaning cars that have already been cleaned and are still a mess. There's always more checklists for everything, it seems like nobody was taught to actually manage and they just went nuts faking it through endless monotony. They'd rather have people quit than give a bonus or merit, seen it over and over. Management wouldn't have jobs if anyone lower than them had tenure or if things run smoothly. They need to constantly hire or they'd have nothing productive to report. It's easy to have 1 month old new people train whatever warmer newer body with a pulse walks through the door. Don't worry though, there's tons of advancement opportunities. In Tempe-AZ where Scheduling makes 40% more than you sitting behind a computer in A/C all day, slamming every 30 minutes of your day with a customer regardless of appointment type, same qualifications though.

Carvana has made the Driver position needlessly complicated and frustrating. You will also be Micromanaged to death by the Manager of the Hub. Not only will you be responsible for your own duties, but everyone else’s as well. The starting pay is not worth the stress. At a minimum, it should start at $20 an hour. Days off constantly change each week. You average one Saturday off a month.

Favoritism in all departments! You could be doing a bad job and not get any consequences if you are there Favorite, but as soon as you're not anymore, management will pick on you for any and every little thing. They will make things hard for you to advance in the company. Then there is the change in tone and friendliness when walking in. The air all of a sudden gets heavy! If you have car issues or your kid has to go home sick and you have to leave early. Forget it, you get points which lead you to termination. You also dont get compensation for the money you spend on tools you buy and use at work. They also dont really teach you how to use the computer system because management doesn't know how to use it themselfs. Also if another employee is bullying another employee. They do nothing about it, even when it gets physical.