Bazaarvoice Reviews

3.6

70% would recommend to a friend

(841 total reviews)
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Joe Davis

82% approve of CEO

63% positive business outlook

Bazaarvoice has an employee rating of 3.6 out of 5 stars, based on 841 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Bazaarvoice employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

841 reviews
2.0
24 Sept 2020
Recommend
CEO approval
Business outlook

Pros

- Some of the work is interesting, if repetitive - Most regular people working there are nice to work with - Flexible working has been great however this seems to depend on how lucky you are with teams/managers

Cons

- Management cannot be trusted - The Bazaarvoice values mean nothing anymore (respect, teamwork, authenticity etc) - Staff are shifted between managers, no feedback given and this impacts negatively on end of year reviews - Management seeks to promote leadership all over social media however this is for the benefit and self-promotion of one person. Internal interactions do not match what is advertised - People are sacked/asked to leave with little to no notice. Other staff members aren't informed and find out through other channels

1.0
11 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Some of the people are very knowledgeable (although most rock stars left) and the office space is really great. Salary and benefits are probably the only company positives I can think of. Though the salaries aren't as ahead of the rest of the Belfast market as they used to be and getting a raise each year has been far from certain.

Cons

I think there's an attempt at figure fiddling going on here with some of the recent 5 star reviews painting a very sunny picture of the Belfast situation. Questionable management practices would support that. This company and the Belfast office in particular have plummeted from where they used to be in pretty much every way. Morale is rock bottom for the remaining staff that have been here any length of time and many of the reasons have been well covered in previous reviews but I'll add my 2 cents on why things are so bad. The Belfast leadership change in mid 2019 led to some drastic - and truly awful - changes to the culture and working environment of the office. It was such a noticeable shift in company priorities away from employees which resulted in huge staff turnover at the start of 2020 - more people left in one month than in the previous 2 years the company had existed in Belfast which says a lot and the attrition of senior staff ever since is absolutely absurd. All the media articles and headlines about BV going on a hiring spree and expanding rapidly fail to recognise how much of these new hires are just back fill. New management have shown themselves to be very shady, untrustworthy and outright ignorant on numerous occasions. Treating staff as easily replaceable cattle with blatant lies told and an approach of trying to make things look good rather than addressing underlying problems/concerns is not the way to run an office anywhere but into the ground. Hiring replacement staff that management were good friends with in previous companies (regardless of technical ability/experience) and promotions seem arbitrary with decisions made without considering actual expertise or the work done by others. There has also been some really strange decisions to axe (or at least speed up the leaving of) high performing staff which can only be attributed to personal reasons which is very, very concerning. Being good friends with the boss shouldn't translate to such obvious favouritism time after time. This is all just adding to the list of problems with the blind leading the blind on many teams. Given the knowledge that has left the company most teams don't really know what they're working on at depth, why things have been done the way they have or the direction of most projects - project handover has always been problematic at BV (even before recent staff losses). Greenfield development has all but vanished in Belfast. This is largely because Austin engineering efforts are being moved to Belfast to reduce salary overhead so expect to work on legacy projects. Even changes like these are fraught with issues caused by management with people in Austin seemingly told last minute they were out (i.e. handover made even worse). Presumably things are heading for the office in India eventually even though we're being told otherwise in Belfast - Austin were told the same about Belfast before they got axed and *a lot* of people are being hired out there. The projects being inherited from Austin are generally old technology wise and there are only one or two projects in the office that you'd actually want to work on. Best choose wisely at the start as people generally don't move around much since the knowledge you have of a project is all the company has and they'd prefer you stay where you are. Forget about the 20% time if that's even mentioned to you as part of hiring process (think they're officially phasing it out anyway because personal development is no longer relevant to the company anymore I guess?). It was definitely a great benefit of the company but axed shortly after new management took over. There used to be culture of really celebrating things but there's no longer any recognition at all of the work done by people and giving individuals praise used to be a weekly thing (things are very chaotic but we should still be trying to celebrate something from time to time to revive morale). Do management just not see who's doing what?? Austin leadership is a bit of a mess too but like all areas of the company turnover is high so you'll probably see a new name every time you actually encounter/hear of them. The new CEO seems sound but probably won't have any impact on day to day for a good while and he really needs to get a grip on Belfast. Belfast management seem to really be trying to appease Austin leadership more than anything which is why I wouldn't put it past them to push 'friends' to give good reviews on here as they've done this in the past with employee satisfaction surveys. If the metrics show an improvement, things are better right? TLDR: Senior management have big egos and have made a conscious effort to eradicate the old culture of BV that made it so great. Belfast office is too exhausting to work in for all the wrong reasons.

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Bazaarvoice Response
5y
Thank you for taking the time to write your review. At Bazaarvoice we have a zero tolerance policy for harassment and discrimination so I urge you to speak with either your manager, any other manager in the business or a member of the HR team - it doesn't matter who. If you don't feel comfortable with talking about this in more detail with anyone internally then please use the external Bazaarvoice ethics hotline. We take all reports of misconduct seriously, and have a process for conducting a fair and confidential inquiry free from retaliation or victimization. We encourage you to raise your concerns through internal channels so we can address them.
1.0
11 Oct 2021

Toxic favouritism, don't risk it

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good salary, nice office and casual environment, most employees are very friendly and down to earth

Cons

Extremely poor management when it comes to professionalism, higher ups will pick their favourites and make things hard for those who aren't part of their inner circle. I ended up leaving after over-hearing an extremely unfair conversation between managers about another employee's mental health. Disgusting. Also witnessed several cases of backstabbing to enable people to further their own career by putting others down. Not worth the drama, would not recommend such a toxic environment.

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