• Optimise store operations & RT3 (Right Team, Right Task, Right Time) for efficient resource allocation, benefiting both staff and customers.
• Elevate the customer experience across all in-store and e-commerce touchpoints, ensuring a positive and customer-centric approach.
• Ensure compliance with company policies and legal requirements in all team and customer interactions.

Working with Woolworths Supermarkets New Zealand | Te Mahi ki Woolworths Supermarkets New Zealand

With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.

We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.

We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!

What you'll do | Hei mahi

• Lead Workforce Management: Build, optimise, and administer store-wide scheduling, including training management and future labor planning, ensuring budget alignment and maximised service.
• Oversee Service Department Operations: Direct daily activities of the Service Department, encompassing cash management, cleanliness, key area presentation, and cash office reviews.
• Manage Online Order Fulfillment & Customer Satisfaction: Ensure accurate, fresh, and timely delivery of online orders, analyse service metrics, and gather feedback to drive continuous improvement in customer satisfaction.
• Drive Operational Efficiency: Resolve escalated process issues and conduct regular health checks to evaluate functional performance and identify areas for improvement.
• Provide Store Leadership & Foster Collaboration: Step up as Acting Store Manager on scheduled shifts and actively participate in team collaboration initiatives.

What you’ll bring | Hei koha

• Problem-Solving & Critical Thinking: You excel at analysing complex challenges and developing effective solutions.
• Collaborative Partnerships: You adeptly build and maintain strong relationships across various teams and with key stakeholders.
• Effective Team Leadership: You proficiently lead teams, delegating tasks, monitoring progress, providing coaching and constructive feedback, and motivating team members.
• Exceptional Communication: Your communication is outstanding, allowing you to clearly articulate tasks, timelines, responsibilities, and performance standards.
• Data-Driven & Accountable: You capably interpret insights and action data, demonstrating a strong commitment to responsibility and accountability for delivering workstream objectives accurately and on time, while embodying company values.
• The ability to work four weekend shifts consisting of at least 1 Saturday and 1 Sunday per month and at least one evening each week (until at least store closure).

What you'll experience | Ngā Huanga

• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
• Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

Endless possibilities with Woolworths Group | Ko Woolworths Tātou

We're a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – to create better experiences together for a better tomorrow.

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs Woolworths Group | No Woolworths tātou

We believe that diversity, equity, inclusion and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, our customers and our communities, and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best self and reach their full potential.

We encourage all candidates to apply, please let us know in your application if we can support you with any adjustments in the hiring process.