Technical Operations Engineer – Position Description

Role Summary

The Technical Operations Engineer is responsible for managing and improving the technical and operational processes of the business. The role combines engineering knowledge with operational management to ensure products, systems, suppliers, and internal processes operate efficiently, safely, and in compliance with relevant standards and regulations.

Key Responsibilities

• Review and assess technical specifications, product documentation, and supplier certifications for products sold through the platform.
• Ensure imported and distributed products comply with New Zealand regulatory and safety requirements.
• Conduct product quality assessments, technical evaluations, and troubleshooting investigations.
• Liaise with suppliers, manufacturers, and logistics partners to resolve technical and operational issues.
• Develop and maintain technical documentation, operating procedures, and compliance records.
• Analyse operational performance data and recommend improvements to increase efficiency and reduce costs.
• Support procurement and product sourcing activities by evaluating technical suitability and product quality.
• Investigate customer-reported technical issues and coordinate corrective actions with suppliers.
• Assist with inventory planning, fulfilment processes, and supply chain optimisation.
• Support the implementation and maintenance of internal systems, automation tools, and operational workflows.
• Monitor product recalls, safety notices, and compliance updates affecting the business.
• Collaborate with management to identify opportunities for process improvement and operational excellence.
• Prepare technical reports, risk assessments, and performance analyses for management review.
• Ensure all technical and operational activities comply with company policies, health and safety requirements, and applicable regulations.

Minimum Qualifications

• Bachelor's Degree in Electrical Engineering (or an equivalent qualification recognised in New Zealand).
• Strong understanding of electrical engineering principles, technical analysis, product evaluation, and compliance requirements.
• Ability to interpret technical specifications, engineering documentation, and product certifications.
• Strong analytical, problem-solving, and reporting skills.
• Excellent communication and stakeholder management abilities.

Pay: $33.00 – $38.00 per hour

Work Location: In person