VR Hotels & Resorts is a New Zealand-based hospitality group that develops and operates a portfolio of hotels and serviced apartments across major cities and tourist destinations, offering mid-scale to upscale accommodation, extended-stay apartments, and conference services.

A Hotel Head Porter is the senior porter responsible for supervising the porter team and ensuring guests receive excellent service from arrival to departure. They are often one of the first people guests interact with and play a key role in hotel operations.

Hotel Head Porter – Job Description

Main Responsibilities:

Welcome guests and provide a professional first impression.

Assist guests with luggage and room orientation.

Arrange taxis, transportation, and local bookings.

Answer guest inquiries and resolve service issues.

Supervise, train, and schedule porters and door staff.

Manage porter team performance and daily operations.

Coordinate with reception, housekeeping, and concierge teams.

Monitor hotel entrances, lobby areas, and guest safety.

Handle guest complaints and special requests.

Assist during emergencies and ensure security procedures are followed.

Pay: $4,700.00 – $5,200.00 per month

Benefits:

• Child care assistance
• Health insurance
• Life insurance
• Relocation assistance
• Visa sponsorship
• Vision insurance

Work Location: In person