Senior IT Support Engineer

Permanent - Full Time

Wellington

NZRC offers a total remuneration approach of circa $93k for this role, which comprises of base salary as well as employer contribution to KiwiSaver. While remuneration rates are set to reflect that we are a humanitarian not for profit organisation, we believe our employee leave provision and flexible working arrangements, provide a highly rewarding work experience.

About the role – Kōrero mō te tūranga

New Zealand Red Cross is mid-transformation. We’re modernising how we operate, lifting our technology capability, and building a team that can hold the line while we move fast. That means we need a Senior IT Support Engineer who doesn’t just fix things — they improve things. Systematically. Permanently.

This isn’t a keep-the-lights-on-and-close-tickets role. You’ll be the senior escalation point, the person who owns root cause, the one who looks at a recurring incident and decides: not on my watch.

You’ll work closely with our outsourced service desk, our IT Operations Lead, and a small, tight team that cares a lot about doing things properly. And yes — the work actually matters. We’re part of the world’s largest humanitarian network. The uptime you protect supports real people doing real good.

The team

Small team. High standards. Genuinely good people.

We’re in the middle of a digital transformation — which means there’s real work to be done, real ownership to be had, and real problems worth solving. We move fast, we support each other, and we argue about the right way to do things before going and doing them properly.

What you’ll do

You’ll be the senior technical brain across end-user computing, Microsoft 365, identity, cloud services and network connectivity. Key areas include:

• Senior escalation point for complex incidents and problems — own root cause, drive fixes, coordinate vendors
• Lead incident and problem management, including trend analysis, post-incident reviews and preventative improvements
• Maintain and improve SOPs, technical runbooks and the knowledge base — you leave things better than you found them
• Oversee onboarding/offboarding technical processes, endpoint deployments and asset management
• Keep critical systems (identity, M365, key line-of-business apps) available, secure and performing across all sites
• Contribute to technology standards and patterns — endpoint baselines, Entra ID/Azure configurations, security-by-design
• Lead or deliver ICT project workstreams (migrations, upgrades, security improvements)
• Identify automation opportunities (scripting) and build reliability and efficiency into how we operate
• Produce operational reporting and use the insights to actually do something about what you find
• Cover for the IT Operations Lead when needed — you’re trusted to hold the fort

What you bring

The stuff we actually care about.

We’re looking for 5+ years in IT support and engineering — someone who’s comfortable at senior level, knows their way around a Microsoft environment, and brings the kind of calm, methodical energy that makes everyone around them better.

• Advanced Microsoft 365 and Azure administration — you know Entra ID, endpoint management and M365 workloads deeply
• Strong ITSM fundamentals — incident, problem and change management aren’t just words to you
• Endpoint management — standardised builds, modern device management (Intune), deployment and lifecycle
• Networking fundamentals — DNS, DHCP, TCP/IP, VPN; enough to diagnose, enough to coordinate
• Security and governance basics in Microsoft environments — MFA, conditional access, least privilege, device compliance
• Scripting ability — PowerShell at minimum; you automate the boring stuff
• Bonus: experience working alongside or managing outsourced service desks. You know how to make that relationship work.

The vibe check

You might be our person if…

You take the work seriously and the drama less so. You don’t just close incidents — you close the loop. You can explain a complex technical problem to a non-technical stakeholder without making them feel stupid. You have opinions about documentation (good ones). And you genuinely want to work somewhere where what you do actually helps people.

You’re also the kind of person who, when the IT Operations Lead is on leave, doesn’t need a handbook — you just get on with it.

About New Zealand Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, with over 13,000 members and employees dedicated to improving the lives of vulnerable people by mobilising the power of humanity and increasing community resilience.

Guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, we support people in times of need and help strengthen their resilience.

We are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

Why work with us?

At New Zealand Red Cross, you’ll join a passionate and diverse team that values your contributions and shares your commitment to making a difference.

We are committed to represent the communities we serve, increasing diversity throughout our people and leadership, and creating a flexible and healthy work environment. Many roles offer flexible virtual/hybrid options to help our employees balance their personal and professional priorities.

Our benefits include:

• Five weeks annual leave
• Career development opportunities
• Annual flu vaccinations
• Discounts on Southern Cross health insurance

We also encourage employee networks, including Takatāpui and Rainbow Network, Rōpū Hāpai Māori and the Sustainability Network, to foster connection and collaboration across our diverse workforce.

Please submit your application online, as we’re unable to accept direct applications. Your application must include the following documentation:

• A recent copy of CV/Resume

• Cover Letter

• Passport

• Legal Right to Work In New Zealand

You must have the right to live and work in New Zealand to be considered for this job. Applications close at 05:00 pm on 23/06/226

If you wish to discuss this opportunity or for further information, please contact Stacey Perrett at stacey.perrett@redcross.org.nz

Note: We reserve the right to close applications before the closing date, so please register your interest early.