About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

• ️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description: Are you passionate about leading transformative technology strategies? We’re looking for a Site Reliability engineer to join our team
We’re seeking a seasoned Site reliability engineer to keep on top of day-to-day incident management in the digital domain working back with customer's business / IT teams and Infosys offshore delivery teams.
Location: Auckland

Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.
Key Responsibilities

• Technical Leadership: Provide technical guidance and oversight, ensuring that solutions are built in alignment with architectural vision, best practices, and standards.
• System Integration: Develop and manage complex, orchestrated integration pattens between the commerce platform and various enterprise systems (CRM, ERP, Logistics systems, etc.) using event-driven principles and state machine.
• Stakeholder Collaboration: Work closely with product managers, business analysts, and business stakeholders to understand requirements and articulate technical solutions and trade-offs in a clear, accessible manner.
• Technology Strategy: Evaluate and recommend new technologies, tools, and frameworks to enhance platform’s capabilities, performance, and scalability.
• Troubleshooting & Problem Solving: Act as a key escalation point for diagnosing and resolving complex technical issues within distributed, enterprise-level environment.
• Documentation: Create and maintain comprehensive diagrams, low-level design documents, and technical specifications.

Required Skills and Qualifications

• Proven experience in an enterprise environment.
• Proven experience with enterprise-level digital commerce platforms (e.g., BigCommerce, SAP Commerce, Adobe Commerce, Commercetools, Shopify Plus, Salesforce Commerce
• Deep understanding of system integration patterns, API design (REST, SOAP), and microservices architecture.
• Strong proficiency in at least one modern, high-level programming language such as Python, Java, Go, .NET, Node.js.
• Solid experience with cloud platforms, especially AWS, and strong understanding of its core services.
• Demonstrable experience designing and implementing solutions for headless architectures.
• Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with a talent for troubleshooting complex issues in distributed systems.

Preferred Qualifications (Nice-to-Haves)

• Professional experience with Python.
• Hands-on experience with serveless architectures (AWS Lambda) and event-driven solutions (e.g., SQS, SNS, EventBridge).
• Familiarity with NoSQL databases, specifically DynamoDB, and caching/search technologies like OpenSearch.
• Knowledge of the BigCommerce platform and its APIs.
• Experience with modern frontend frameworks, particularly React.

ADDITIONAL

• Excellent customer-facing skills
• Excellent written and verbal communication skills
• Strong attention to detail and outstanding analytical and problem-solving skills.

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing

Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer
At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”