Te Whiwhinga mahi | The opportunity

Would you like to make a direct and positive impact on the day-to-day commute for Aucklanders?

It’s an exciting time for AT as we work to improve the experiences of our people and our customers. We are seeking a Customer Data Analyst who is curious, insight-driven, and passionate about turning data into meaningful actions that shape better customer outcomes.

This role works with the Customer Solutions team and the wider organisation to deeply understand business problems, translate them into data needs, and deliver clear, actionable insights that influence decision-making.

Nā tāu rourou | What will you bring?

As a seasoned professional, you’ll bring experience operating in large, performance-driven environments, along with a strong customer and business mindset. You’ll also bring:

• A curious, proactive approach and strong critical thinking skills, with the ability to ask the right questions and uncover meaningful insights
• Experience delivering impactful insights in a commercial or customer-focused environment to drive better outcomes
• Excellent communication and interpersonal skills, with the ability to build trust, influence stakeholders, and tailor messaging to different audiences
• Strong data visualisation and storytelling skills to clearly communicate insights and recommendations
• A self-led, ownership mindset, with a positive attitude and resilience in navigating complex challenges
• Experience working with multiple stakeholders in a complex environment
• Bachelor’s degree in business, statistics, mathematics, computer science, or economics
• Strong experience with Power BI (essential) and other visualisation tools such as Tableau
• Strong SQL, DAX, and Power Query skills to build efficient Power BI semantic models; exposure to Python, R, or similar tools is advantageous
• Experience using AI tools to automate workflows, increase productivity, and enhance data insights
• A passion for learning, staying current with new technologies, and leveraging AI and modern tools to improve analysis and ways of working

Ko mātou tēnei | Our Organisation

At Auckland Transport, people are at the heart of everything we do. We’re proud to foster a workplace where inclusion isn’t just encouraged—it’s embedded in our culture. We celebrate diversity in all its forms and are committed to creating an environment where everyone feels safe, respected, valued, and supported.

Our values guide how we work and connect: Manaakitanga – we care deeply for our communities; Tiakitanga – we prioritise safety in every journey; Whanaungatanga – we build strong relationships; and Auahatanga – we strive to be better, bolder, together.

We also offer:

• Investment in your professional development and training
• Opportunities for greater leadership and accountability
• Modern CBD (Wynyard Quarter) waterfront-based office
• Paid parental and partner leave
• Study assistance
• Health and wellbeing benefits
• Professional memberships
• Access to AT Connect groups such as Mana ka Māori, Women@AT, and more

Tono mai ināianei! | Apply Now!

Come join us in shaping the future of transport in Auckland – apply today with an updated CV and cover letter.

Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.
We tiaki all those who use transport in Tāmaki Makaurau.

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