White Lodging Front Desk Agent interview questions

Very casual, sat at a table, went over resume, why I would be good for the job, etc. I spoke with two hotel managers. Normally after this initial interview, a White Lodging recruiter or HR person will also interview, but I did not have to go through this second step. Because a hospitality job is essentially all about communicating verbally and nonverbally with guests, the interview is basically a test of how well you present yourself, speak to others, listen, etc.

I was brought into the hotel and was asked questions about customer service. It was very based on making sure the customer was happy. I had to do a drug test within 24 hours after the interview.