White Lodging Front Desk Agent reviews

4.7

88% would recommend to a friend

(41 total reviews)
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Jean-Luc Barone

98% approve of CEO

98% positive business outlook

Front Desk Agent employees have rated White Lodging with 4.7 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most Front Desk Agent professionals have an excellent working experience there. White Lodging is rated 31% above average by Front Desk Agent professionals compared to other employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

41 reviews
3.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

2-3 hours of actual paper work, taking the last check-ins/walk-ins, and answering phones. There is a good amount of down time if you can manage the hours.

Cons

Change in sleep schedule Repetitive To do Lists

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White Lodging Response
2d
Thank you for sharing your experience and for your dedication to the Night Auditor role over 5-7 years — that kind of long-term commitment truly speaks volumes! We're glad to hear the workload felt manageable and that there was some breathing room built into the role. We also hear your feedback loud and clear: the night shift schedule is a real adjustment, and the repetitive nature of the work can be a challenge over time. Most importantly, your reminder to recognize the night audit team is one we take to heart. The work you and your colleagues do overnight keeps our operations running smoothly, and that deserves to be seen and appreciated. If you have further concerns you would like to share with us, we encourage you to contact our HR business partner at HRBP@whitelodging.com. Thank you again for the honest and constructive feedback — it helps us continue to improve the experience for our team members. We wish you all the best!
5.0
17 Dec 2025

Great Experience

Recommend
CEO approval
Business outlook

Pros

Great entry into hospitality industry, room for growth

Cons

none, flexible scheduling and positive environment

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White Lodging Response
5mo
Thank you for your review! We’re glad to hear you saw this role as a great first step into the hospitality industry and felt supported by the flexibility and positive work environment. It’s always rewarding to hear that our associates see opportunities to grow with us. Cheers!
3.0
1 May 2024
Recommend
CEO approval
Business outlook

Pros

If you live close by and are able to walk to work that could definitely be a plus. If you work for Katie at the front desk you can be confident you will have a great boss.

Cons

Takes forever to start earning PTO and vacation time. Schedule from week to week can vary depending on when people are needed to cover shifts. Dealing with people who have money and are entitled and egotistic is a regular experience and is not for anyone who is non-confrontational.

Viewing 1 - 3 of 41 Reviews

Glassdoor has 1,116 White Lodging reviews submitted anonymously by White Lodging employees. Read employee reviews and ratings on Glassdoor to decide if White Lodging is right for you.