I applied through an employee referral. The process took 2 days. I interviewed at Valant (Seattle, WA) in Aug 2019
Interview
Phone screen with HR manager. If chosen, then Interview with the Support Manager. Then interview with a few other managers. If you get a callback then you meet with CEO.
Interview questions [1]
Question 1
Pretty standard questions.
Talk about yourself, some behavioral questions, customer service questions, & simple troubleshooting questions.
The interview process was brutal, I dont know what the deal is these days that you need to go through 4-5 interview for a Customer Support Specialist role, yes you read that right, for a Customer Support Specialist that pays no more than $21/hr. I even had a 3 hours interview at one point. All to be told they decided to go with 2 other people, however would have an opening for me in 9 months and would love to hire me then... ummm... no thanks? Please revamp your hiring process, I understand the need to have a million interviews for C-level positions, but for a Customer Support Specialist, nope.
Interview questions [1]
Question 1
Tell me about a time you had a difficult customer
Explain to me how you would walk someone through how to tie their shoes (stupidest question ever)
Tell me about a time you had a really good customer experience (trick question btw)
