I applied in-person. The process took 3 weeks. I interviewed at T-Mobile (Salt Lake City, UT) in May 2014
Interview
Interviewed twice with store managers. They wanted to make sure I was sales type of personality, and even said "this job isn't for everyone." Usually they have people interview with two store managers and have a third interview with the region manager so he can approve to hire new people. They start everyone at the same base pay, so there is no point trying to negotiate. Even if you don't have actual sales experience (like me) just "fake it til you make it" and sell them on you as a sales person.
Interview questions [1]
Question 1
When did you have a very difficult customer? How did you deal with it?
They didn't specify what they wanted, claiming a flexible schedule and really emphasizing hiring women, and the whole point is not to check all the boxes. I only asked for Sundays off, and they said they specifically needed me for those days. However, there was no indication in the application that they would specify this; otherwise, I wouldn't have applied. So, needless to say, I didn't get the job because I wasn't willing to compromise. I mean, if none of that matters to you, then I'm sure you can get the job.
I applied online. The process took 5 days. I interviewed at T-Mobile in Jun 2025
Interview
They have a packet of 6-8 behavioral and situational questions
Script style (they cannot help with questions, only repeat the question if asked)
Panel style with 3 managers
They really care about your ability to meet sales goals and what your plan is to meet those goals
Interview questions [1]
Question 1
What would your motivation be everyday to show up and do your best work?
Very informal sitdown interview with a Store Manager and his Retail Assistant Manager in the back room of one of their retail locations run through a number of simple behavioral questions and a role play scenario of a sale interaction
