I applied online. The process took 2 weeks. I interviewed at T-Mobile (Auburn, AL) in Dec 2021
Interview
Great managers, explained the job responsibilities well, upfront about how my experience with this job will go, spoke about how to succeed, their company values, and answered all questions I had. They made me feel welcome and excited to have the chance at working with them. They were professional but genuine and friendly.
First interview was with assistant manager we talked about the role and she asked me my sales background. I was also asked to sell a pin as a practice scenario
First there is an assessment, then an in-person interview with the manager of the store and another key holder or assistant manager, and finally a final interview with a secondary manager or district manager.
Interview questions [1]
Question 1
Tell me about a time you helped an upset customer. What actions did you take to assist them to give them a better experience?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services