I applied through a staffing agency. I interviewed at Shutterfly (Tempe, AZ) in Sept 2013
Interview
Face to face with several people followed by sample customer calls. The calls were interesting...one with a happy customer and one with an angry customer. I think more weight was placed on the calls than on the questions.
I applied online. The process took 2 weeks. I interviewed at Shutterfly (Phoenix, AZ) in Aug 2023
Interview
My interview was telephonically, and the interviewer was very kind and gave me all the details of the position related to a customer service agent. I felt very comfortable and the interview went very smoothly. She told me that I was just at the vet the following day, which I did receive an email stating that I could work remotely from home.
Very straight to the point. Easy interview. 2 rounds. Had to also take a computer skills test. One. On one interview then a small group interview with 3 people. Just dress nice and be yourself
I applied online. The process took 2 days. I interviewed at Shutterfly (Tempe, AZ) in Oct 2015
Interview
I started with a computer skills test. Once I passed that, my interview was scheduled. Each supervisor asked a series of questions. Once the interviews were over, a phone screen was done to assess soft skills.
Interview questions [1]
Question 1
What was a difficult experience in customer service you dealt with in the past? How did you handle it?