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      Customer Success Manager Interview

      20 Mar 2019
      Anonymous employee
      Zürich
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Salesforce (Zürich) in Jan 2019

      Interview

      I applied online to the position the day after it was published I have been contacted 2 weeks after to plan a first interview of 30 minutes The process continued with a 30 minutes interview with the hiring manager Both of these interviews were conducted online via hangout Discussions were open, transparent and gentle For the next steps of the process, I have been invited to conduct a presentation based on a scenario - I received the content of it two weeks before to prepare myself Presentation was done within Salesforce office with 3 attendees, 1 onsite and 2 on remote, within a normal meeting room. I have been put in a "real" situation which could happen for such role. Discussion was good and constructive, similar on what you could really face I received the confirmation that my application was selected two days after In total the hiring process took nearly two months, including 2 weeks of vacations during Holiday seasons

      Interview questions [1]

      Question 1

      Could you share what are the important elements related to the role you applied for. What is important for the customers and what is important for Salesforce?
      Answer question
      1

      Other Customer Success Manager interview reviews for Salesforce

      Customer Success Manager Interview

      7 Apr 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Salesforce

      Interview

      After speaking with HR, there is a two-round interview process. The first interview is behavioral and conversational. The second is a panel interview -- the candidate prepares a presentation and walks through it with the interviewers. Its not a "role play" presentation -- you need to summarize a project you've worked on and exemplify your executive presence.
      2

      Customer Success Manager Interview

      17 Dec 2025
      Anonymous employee
      Chile
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Salesforce (Chile) in Nov 2025

      Interview

      The process was smooth. The HR team kept me informed of everything that was happening and the next steps. The interviewers were knowledgeable about the topics, and the conversations were productive.

      Interview questions [1]

      Question 1

      How do I deal with difficult situations with clients?
      1 Answer

      Customer Success Manager Interview

      26 Aug 2025
      Anonymous interview candidate
      Ciudad de Mexico
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at Salesforce (Ciudad de Mexico)

      Interview

      Excelente, todo el tiempo con la comunicación adecuada por parte del área de HR comunicándose conmigo al finalizar cada entrevista. Quedé entre las 2 últimas finalistas, desafortunadamente no fui elegida

      Interview questions [1]

      Question 1

      Experiencia Laboral, y cuáles fueron los momentos más complicados con un cliente y cómo lo resolví, así como mi mayor logro.
      Answer question