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      Related searches: Reputation reviews | Reputation jobs | Reputation salaries | Reputation benefits
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      Customer Success Manager Interview

      2 Jul 2021
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Reputation in Jun 2021

      Interview

      I had the inital phone screen with HR and then 4 additional phone interviews with various people on the customer success department. Everyone that I spoke to was very friendly.

      Interview questions [1]

      Question 1

      How do you handle when customers try to leave? How do you encourage them to stay? How do you handle difficult conversations.
      Answer question

      Other Customer Success Manager interview reviews for Reputation

      Customer Success Manager Interview

      8 Oct 2025
      Anonymous employee
      Scottsdale, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Reputation (Scottsdale, AZ) in Aug 2025

      Interview

      The recruiter interview was excellent. She asked good questions and was very impressive. This was followed by a second interview by my direct manager. Last was an interview by the vice president of the department.

      Interview questions [1]

      Question 1

      Tell me how you would start managing a book of 100 accounts.
      Answer question

      Customer Success Manager Interview

      7 Jun 2025
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Reputation in May 2025

      Interview

      The interview process took 2 months with 4 rounds. After each round they took about a week to let me know if I would be moving forward. The last round required a presentation/case study. Everyone I met with was kind.

      Interview questions [1]

      Question 1

      Tell me about a time you saved a client from churning?
      Answer question
      avatar
      Reputation response
      10mo
      Thank you for sharing your experience with our interview process. We appreciate you taking the time to provide your insights and we're glad to hear that everyone you met was kind. Our team strives to create a welcoming and respectful environment for all candidates and employees. We value your feedback on the overall process, as it helps us continuously evaluate and refine our approach to ensure a clear and positive experience for everyone. We wish you the best in your career journey.

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