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      Technical Support Specialist I Interview

      30 May 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at OnSolve in May 2024

      Interview

      The hiring process was one of the best I have ever experienced. I was blown away at the timeliness and communication of this hiring team. The interviews were prepared, on time, and personable. The recruiter kept me informed every step of the way and readily prepared me to succeed in the interviews. I was never left waiting or anxiously checking emails. A brief overview of the process: Recruiter call day 1 (Thursday before a holiday) Interview with Leadership Tuesday (after leadership) Interview with Senior Leadership Wednesday. Recruiter call came in with brief description of the role. Discussing experience with their chosen CRM, an overview of my background, if my availability lined up with the schedule for the position and what I could expect for the interview process. There was also a brief touch base of compensation expectations to make sure we aligned. The recruiter scheduled the first interview before ending the call. I met with 2 member of support leadership to discuss the role at length such as metrics, volume, product, etc. Final interview discussed my background, technical needs, goals for the position, product, and company. Final interview also clarified any gaps in understanding of the position.

      Interview questions [1]

      Question 1

      What do you know about OnSolve? What experience do you have with Salesforce? Explain your background and how it relates the position. How do you handle escalations? What call volume do you experience in your current position?
      Answer question