Video interview and some assessments super easy and gave me time to prepare . Super helpful and gave me a decent period of time to take my interview . I loved the experience
I applied online. The process took 4 weeks. I interviewed at Lumen in May 2022
Interview
I really enjoyed the interview itself which although over Zoom felt very personal and engaged. I had about 10 minutes to give some background on myself and then was required to answer several competency based interview questions as well as regular questions. I was able to do due to the preparation I had done beforehand. Unfortunately the salary and the overall package was not indicated prior to interview and was done so afterwards when I received positive feedback about the interview, after requesting a follow up. Once I understood the overall package, this resulted in me not wanting to continue the process any further for this particular role after benchmarking the salary against other related roles and similar roles in other organisations. It would have been good to have had an indication before the interview to avoid time wasting for everyone. I had set my own expectation as to the base salary that I was looking for and had assumed that this would not therefore have been an issue.
Interview questions [1]
Question 1
Some interview questions that I can recall are:
1. Can you describe a time when you have had to prioritise your work?
2. Can you describe a time when you have had to give bad news to a customer? How did you feel about that?
3. What do you know about Customer Success Consultant role and can you explain the key differences to a Service Management role?
4. Have you had to work with quotas before? ( eg. Revenue targets)
5. Have you had to manage pre-sales/bid work?
