I applied online. The process took 4 weeks. I interviewed at Lumen (Boise, ID) in Mar 2019
Interview
Asked very complex problem solving scenarios. Was a lot harder than I anticipated. They gave a lot of different scripted scenarios that they would like you to respond to on the fly.
Interview questions [1]
Question 1
If a customer was upset and ready to quit our service due to a company mistake, what steps would you take to resolve their issue and retain their business.
I applied online. I interviewed at Lumen (Washington, DC) in Nov 2025
Interview
30 Minute call with the recruiter.
30 Minute call with the hiring manager.
30 Minute call with 3 regional VP's which was way too short.
A task to do an internal sales plan for a current customer and present the deck to the hiring manager.
30 minute VP of sales interview.
Interview questions [1]
Question 1
Explain SD WAN in a user environment and how you would position it.
Was sent an online interview email, with standard questions on managing accounts. Second portion of first interview also includes game or thought processing games. Interesting, no results given afterwards and was not called for second round.
AI driven is the first part of the interview.
then you are interviewed by the manager of the team.
Simple but the AI portion is a bit weird.
Overall not a bad experience but the managers can be very different and if they don't like you they might send you to interview with another manager.
