I applied online. The process took 1 week. I interviewed at Groupon (Chicago, IL) in Oct 2011
Interview
Phone interview came first and it was fine, then went in on a Saturday for the real deal...except it felt more like a cattle call than an interview. And at 31, I knew the minute I walked in that I was WAY too old a heifer to make the grade - everyone else there looked closer to 24. The folks interviewing me were 27 at the oldest. I really felt pretty out of place and silly - walking out of there, I wasn't expecting to get an offer.
The actual interview lasted around 2 hours - they brought a group of us in on a Saturday, and we each got interviewed by two different members of the management team. When that was done I kind of got left in room by myself for ten minutes, then the HR lady came and escorted me back to the elevator.
So not bad, but not the best!
Interview questions [1]
Question 1
Role play: How would you handle an angry, aggressive customer?
The interview process is simple and they're 4 rounds as listed below;
1. GD
2. Versant test
3. Manager round (Email writing)
4. HR round (Salary discussion)
Once selected, you'll be given the offer letter and you can join.
Interview questions [1]
Question 1
They'll ask you write an email based on a customer's issue.
The process was great and expectations were clearly communicated. The person that interviewed me was very energetic. They spoke to me about the history of the role and what they needed within the position.
Interview questions [1]
Question 1
Tell me about a time when you had a difficult situation. How did you handle it?
I applied online. I interviewed at Groupon (Bengaluru)
Interview
It was easy and was able to crack it. Basic interview rounds and good company to work with. You can go for it if you are interested to work in customer service and okey with night shifts.
Interview questions [1]
Question 1
Previous experience and customer experience related questions
