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      Goodwill

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      Vocational Case Manager Interview

      18 Sept 2015
      Anonymous employee
      Great Lakes, IL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Goodwill (Great Lakes, IL) in Sept 2015

      Interview

      I submitted my application to Goodwill Industries on September 1, 2015 and received a response that same day to conduct a phone interview to discuss the position the following week. On September 9th, the phone interview took place. After the phone interview, I was told that I would learn by the 11th whether or not I had been selected for a face-to-face interview. I received a call on the 11th that I had been selected for the next step. On September 17th, I had the face-to-face interview with three interviewers, a supervisor, manager, and an HR representative. Each individual went down the line asking situational questions, position requirements, and answering any inquiries I might have had. Overall, the interview was very relaxed and as conversational as possible considering that there were several questions that needed to be asked. Upon completion, I was informed that there were other candidates that needed to be interviewed. I was contacted before the end of the day and was informed that I was selected for the position, given an offer, and instructed on the next steps in the event that I wanted the job. Because the position is for a non-profit organization and provides services to the government the final stage is long. This last step toward employment includes a drug test, Goodwill's background check, and a military background check. The military's background check adds three to four weeks to the hiring process.

      Interview questions [2]

      Question 1

      How would you prioritize high volume and time sensitive situations. For example, you have a client scheduled for an appointment, a supervisor from another office has called because the individual needs information reported quickly, and you also have to complete case notes that are due.
      2 Answers

      Question 2

      Because vocational case management 24/7 service, in the case of an emergency (i.e. extreme weather conditions) would you be willing to stay overnight to manage the situation?
      1 Answer
      1

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