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      Genesys

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      Senior Technical Account Manager Interview

      8 Nov 2021
      Anonymous employee
      Accepted offer
      Positive experience

      Other Senior Technical Account Manager interview reviews for Genesys

      Senior Technical Account Manager Interview

      13 Aug 2018
      Anonymous employee
      Austin, TX
      Accepted offer
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Genesys in Oct 2021

      Interview

      All interactions were characterized by extremely quick responses and transparency. At each contact I was always aware of which point my candidature was positioned in the process. My expectations were always kept at the right level. The interviews were all coherent to the published job description.

      Interview questions [1]

      Question 1

      How do you handle a frustrated customer
      1 Answer
      1
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Genesys (Austin, TX) in May 2018

      Interview

      After responding to Glassdoor posting, recruiter responded quickly to schedule screening call. Afterwards recruiter scheduled phone interview with hiring manager right away, and it was scheduled for within next 2 weeks. Hiring manager described role, expectations and asked scenario questions to assess my character and skill level re customer and situation handling. Discussion went well and we went way over time, as hiring manager highly encouraged all my questions. After that a verbal offer was made within 24 hours, followed by offer letter and extensive background check.

      Interview questions [1]

      Question 1

      What if a customer has issues and demands an engineer on the call immediately - how would you handle it?
      Answer question