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      Bugcrowd

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      Technical Customer Success Manager Interview

      1 Sept 2023
      Anonymous interview candidate
      No offer
      Negative experience

      Other Technical Customer Success Manager interview reviews for Bugcrowd

      Technical Customer Success Manager Interview

      14 Dec 2025
      Anonymous interview candidate
      London, England
      No offer
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Bugcrowd in Aug 2023

      Interview

      The recruiter asked to schedule an interview using her calendar link but she was booked several (3+) weeks out. Had to email to check on something sooner. I passed the initial screen and scheduled for a second interview with 2 hiring managers the following week. A day prior to the interview I received an email canceling the interview because they filled the position. Very unprofessional as people take time off from work, plan and prepare for these interviews. They also ask you to watch a 30 minute video on the organization to prep. How do you select your candidate without completeing interviews? Very odd.

      Interview questions [1]

      Question 1

      Describe your current role and experience
      Answer question
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at Bugcrowd (London, England)

      Interview

      Overall experience: Very Negative I applied for the Technical Success Manager role via an internal referral and submitted my CV. The application was rejected within approximately five minutes, without any interview or feedback. What could be improved: Overly aggressive automated screening The speed of the rejection strongly suggests an automated filtering process rather than a human review. Given my background and experience, I believe my profile was a strong match for the role and deserved at least an initial conversation. Missed opportunity to assess senior candidates Based on the role description, the position aligned well with my experience and would have required minimal ramp-up time. However, no opportunity was provided to discuss fit or transferable skills. No feedback provided The rejection contained no explanation, which makes it difficult to understand the decision or improve for future applications. Advice to recruiting: Review automated screening criteria to avoid filtering out qualified candidates Ensure referred candidates receive at least a basic human review Provide minimal feedback, even for early-stage rejections Final thoughts: The process felt transactional and dismissive. Bugcrowd may be missing out on strong candidates by relying too heavily on automated rejection without review.

      Technical Customer Success Manager Interview

      21 May 2021
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Bugcrowd (San Francisco, CA) in May 2021

      Interview

      The process was set up over 5 interviews. First with the recruiter, then the hiring manager, and finally with 4 individuals throughout the company over a 2 hour span. The individuals did a great job of selling me on the position and the company. All but 1 interviewer stated that they were not looking for a technical expert or a cybersecurity and I was assured repeatedly from the first 2 interviews that my lack of tech experience was not a problem at all only to be rejected for that exact reason. On top of this, they basically ghosted me for over 2 weeks until I reached out to them. I am perfectly fine with not getting positions that I may not be right for but don't feed me a line and then go back on it. It's really poor relationship building and not great for your reputation. It makes you look mismanaged and disorganized.

      Interview questions [1]

      Question 1

      What is your experience with cybersecurity? Don't worry, we're not looking for security experts.
      Answer question
      2