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      BetterUp

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      Customer Success Manager Interview

      24 Jan 2018
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at BetterUp (San Francisco, CA) in Dec 2017

      Interview

      The interview process for BetterUp was the most transparent, seamless, and high touch experience I have had in my career. There was a phone screen, followed by two in-person rounds with multiple employees. The interviews felt more like conversations with someone getting to know you versus someone asking arbirtrary questions to determine your IQ. The interviewers were all genuine and were passionate about the mission of BetterUp.

      Interview questions [1]

      Question 1

      What three words would your friends use to describe you?
      Answer question
      1

      Other Customer Success Manager interview reviews for BetterUp

      Customer Success Manager Interview

      25 Jul 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at BetterUp

      Interview

      The interview process took nearly two months and it was all over the place. I had multiple recruiters telling me different information on how many interview rounds I would go through and one interview was scheduled to be virtual but ended up being in person, which required me to travel out of state to meet with the executive for a CSM role I would have been working in NYC for. Fortunately I enjoyed talking to each individual I had an interview with but the amount of time and energy I spent preparing, researching, and actually interviewing was the most extensive I’ve been through. The hiring manager took a vested interest in me and even prepared me for the final interview with the co-founder. This stage felt unnecessary as this position was not a leadership or people leading role and could have ended with the 5th round. Ultimately I did not receive an offer, which was very shocking as each interview I felt like I could not have done anything differently to prepare, research and practice potential questions. For future recommendations I would cut this interview process down to 3-4 stages as this is more the norm and have a faster timeline as to respect the candidates time and efforts.

      Interview questions [1]

      Question 1

      What is an example of failure that you learned from?
      Answer question
      2

      Customer Success Manager Interview

      12 May 2025
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied through other source. I interviewed at BetterUp (London, England) in Apr 2025

      Interview

      I had a really great and pleasant Interview during the preliminary stages. I was even sent a calendar invitation to add my availability for the next stage. After I gave my availability, I was completely ghosted. I sent a follow up email but no response. It was the most bizarre and disappointing experience I’ve ever had. This has never happened to me before in all the years I’ve worked In this industry. Perhaps I was ghosted because I mentioned I was a woman of colour and Neurodivergent.

      Interview questions [1]

      Question 1

      Tell me about your experience
      Answer question
      1

      Customer Success Manager Interview

      20 May 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at BetterUp in Apr 2025

      Interview

      Approached by an internal recruiter on Linkedin. Spoke to the internal recruiter, then spoke to hiring manager. Unsure of what the rounds beyond this. The questions were quite generic and linked to the job description.

      Interview questions [1]

      Question 1

      What mindset will you bring to the role? Tell us about a time that you successfully impacted a client.
      Answer question

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