After you apply online and you're contacted for consideration, expect several different recruiters asking you the same exact questions -- weeks apart -- for no apparent reason other than getting your hopes up and wasting your time. The job description *seems* heavy on customer service and technical expertise. However, expect to be disqualified at the end if you have several years of customer service and/or tech experience (yes, you read that right). Extra points taken off if you have certifications in anything. Basically, the more you know, the less they're interested in you (and yes, you read that right, too). And the truly sad thing? They could've just simply read your resume and weeded you out in the first place (heck, even car dealerships will specifically advertise for salespeople who have no sales experience). The offer of employment is a crap shoot dependent on who interviews you last. If you get one of the nice people, you're in. If you get one of the interviewers who is distracted or seems annoyed that he/she has a job interviewing people, you're toast. The company preaches the focus on "empathy" during the entire application process, but seems inability to be empathetic towards what they're putting their applicants through. This was one of the most unorganized application/interview processes I've ever experienced. And for a company based on efficiency? Unforgivable.