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      IT Support Engineer I Interview

      18 Mar 2021
      Anonymous employee
      Accepted offer
      Positive experience

      Other IT Support Engineer I interview reviews for Amazon

      IT Support Engineer Interview

      19 Feb 2026
      Anonymous employee
      North Haven, CT
      Accepted offer
      Average interview

      Application

      I interviewed at Amazon

      Interview

      It took 15 days (from the day that I applied) to get the first interview set up with an IT support engineer I at a different location than I was applying for. The first interview lasted 30 minutes and consisted of several tech questions based on Linux, Networking and Windows. I was also asked two behavioral-type questions (Tell me a time when...) and I answered using the STAR method. I am now waiting to schedule the final virtual interview, which can take up to 8 weeks to schedule according to the recruiter setting it up. I hope to do well and be given an offer. (I will update if I do or do not and which questions are asked).

      Interview questions [1]

      Question 1

      Windows: What is Active directory? What is Group policy? What is least privilege? Networking: What are the 7 seven layers of the OSI model and what is it used for? What is STP? How is a loop created? Linux: How do you change directories? How do you list folders/files of a directory? What is grep? What is the difference between su and sudo? Behavioral questions: (Used STAR method to answer these) Tell me how you dealt with a difficult customer? Tell me why you should help out a teammate who is struggling with something?
      Answer question
      55
      Positive experience
      Easy interview

      Application

      I interviewed at Amazon (North Haven, CT)

      Interview

      They ask a lot of technical trivia questions that have nothing to do with the job. They like hearing stories about how you raised the bar and/or made your prior job better. Be familiar with the STAR method.

      Interview questions [1]

      Question 1

      What is a challenging issue you had to resolve?
      Answer question

      IT Support Engineer I Interview

      11 Feb 2026
      Anonymous employee
      Daventry, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Amazon (Daventry, England)

      Interview

      Panel interview with 4 people. One hour with each interviewer who will ask 2 to 4 questions based on leadership principles related to the job role you are applying for.

      Interview questions [1]

      Question 1

      Interaction with difficult customer and outcome
      Answer question

      IT Support Engineer Interview

      3 Sept 2025
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Amazon (Nashville, TN)

      Interview

      first starts with a phone screening. then if they pass you on you would meet with three individuals for about an hour each. Some of them might be in the area you are applying others might just be a manager from a different ORG.

      Interview questions [1]

      Question 1

      tell us about a time you handled a difficult situation.
      Answer question
      1