The interview process for me was a very messy one. We discussed a time for a phone interview and they forgot to call me not once but twice. I had to reach out to them to remind them of our scheduled interview. Then when I finally got to talk to someone, they told me that I was unqualified for this position. They already had all of my background information from my resume so I don't understand why they would go through the effort to set up an interview just to tell me I wasn't qualified. Also, I was not qualified because I have no technical support experience (I have support experience from previous jobs, just none that were for technology), but when I read the job description it said that technical support experience was an additional experience to have NOT required. They need to rewrite their job description and maybe put their recruiters through some more training so that they won't forget when and who they schedule interviews with.

I applied in February. I wasn't offered a phone interview until 2 months later, and was never even called after sending my availability and following up multiple times with the recruiter. Thought they just filled the position, but a little communication saying "sorry, no interview" would've been nice. Another month later, I get the same email from the same recruiter offering me a phone interview, again. Don't know where the hiccup was, but I ended up interviewing with another recruiter who was much more professional about communicating with me. It went well, I took the assessments, and had the hiring manager phone interview the next week. Was called in for in-person interviews with 4 managers and the director the following week. Seemed a bit over-the-top to have 2 phone interviews, assessments, and a 2 hour in-person panel with 5 different people for an entry-level position in my opinion, but I guess that's why they pride themselves on having such great company culture.