What is the hiring process like at Quince?

The overall experience of the hiring process was streamlined, efficient, and informative. I did not know anyone at Quince prior to applying, so sent my resume and applied via LinkedIn for the position. I also LinkedIn messaged my soon-to-be boss as a touchpoint if they were still hiring for the position (it was posted a few months ago but they were hiring for several roles so it was still active) and she said yes. I heard back from the internal recruiting POC in a few days and we had very quick and easy communication getting my interview scheduled. Overall, I had four interviews before receiving and finalizing my offer. The communication from the recruiter about the role and expectations was very informative and holistic, and scheduling was a breeze. Quince operates on a very quick timeline, and I was prepared to move quickly through the interview process of first connecting with the recruiter, my direct boss, the department head, and then to prepare and present a deck for both. The interview atmosphere was very straightforward - efficient and timely with pertinent questions relating to my expertise and past performance in a similar role. In my first 90 days, I have had a series of goals and individual 1:1 meetings with my manager. The metrics to hit during the 30-60-90 day mark were clear, reasonable, and buttressed with resources and team support to meet them. The team is very welcoming, shares best practices, and supports each other in the universal sales goal instead of individually competing. I am very excited to continue my growth here at Quince!

My only issue was that a salary range was misrepresented to me and misaligned when it came down to my initial (and final) offer. There was no leeway or room for negotiation and while I was ultimately happy with the offer I got, it did not match what was communicated in my initial interview. I would suggest being very clear on salary, especially in accordance with new CA law and since the salary wasn't posted on the LinkedIn ad, the verbal information was all I had to reference.

The overall experience of the hiring process was streamlined, efficient, and informative. I did not know anyone at Quince prior to applying, so sent my resume and applied via LinkedIn for the position. I also LinkedIn messaged my soon-to-be boss as a touchpoint if they were still hiring for the position (it was posted a few months ago but they were hiring for several roles so it was still active) and she said yes. I heard back from the internal recruiting POC in a few days and we had very quick and easy communication getting my interview scheduled. Overall, I had four interviews before receiving and finalizing my offer. The communication from the recruiter about the role and expectations was very informative and holistic, and scheduling was a breeze. Quince operates on a very quick timeline, and I was prepared to move quickly through the interview process of first connecting with the recruiter, my direct boss, the department head, and then to prepare and present a deck for both. The interview atmosphere was very straightforward - efficient and timely with pertinent questions relating to my expertise and past performance in a similar role. In my first 90 days, I have had a series of goals and individual 1:1 meetings with my manager. The metrics to hit during the 30-60-90 day mark were clear, reasonable, and buttressed with resources and team support to meet them. The team is very welcoming, shares best practices, and supports each other in the universal sales goal instead of individually competing. I am very excited to continue my growth here at Quince!

My only issue was that a salary range was misrepresented to me and misaligned when it came down to my initial (and final) offer. There was no leeway or room for negotiation and while I was ultimately happy with the offer I got, it did not match what was communicated in my initial interview. I would suggest being very clear on salary, especially in accordance with new CA law and since the salary wasn't posted on the LinkedIn ad, the verbal information was all I had to reference.

The company has such poor customer experience policies, quality issues, shipping issues etc. that customer service needs wont be going anywhere.

If you notice a recent influx of reviews posted over the last 2 weeks its been prompted by the executive team's encouragement for positive feedback, which may not fully reflect the true workplace environment. Dig past the last two weeks and read the real reviews if you want to know what its like to work here. It's essential to discern the genuine experiences from those potentially influenced by this initiative. The leadership style of our VP of Customer Service, in particular, has been challenging. Her approach can be described as authoritarian, with a tendency to issue directives without consistent follow-through, leading to confusion and frustration within the team. This inconsistency is further exacerbated by public criticism in meetings, contributing to a workplace atmosphere that feels more punitive than supportive. The Director of Customer Support, closely aligned with the VP and brought in from a previous role, similarly exhibits a less-than-professional demeanor at times, including the use of inappropriate language and a dismissive attitude towards team members contributions and concerns. A notable issue within our team is the preferential hiring from a previous shared workplace, leading to a cliquish management environment disconnected from the rest of the team. This has not only affected the team dynamics but also the overall approach to leadership and support within the company. Compensation for management roles does not match the extensive experience required, with salaries lagging behind industry standards for similar positions, which diminishes the sense of value and appreciation for the work done. The lack of a structured HR department or a clear pathway for addressing workplace issues and concerns leaves many feeling unsupported and without a voice. Promotions and significant decisions often occur behind closed doors, without transparency or acknowledgment, which could otherwise foster a sense of achievement and team spirit. The leadership approach, characterized by a lack of consistent communication, recognition, and support, contrasts starkly with the collaborative and nurturing environments I have been part of in the past. The focus seems to be more on expanding the team size rather than on fostering a positive, efficient, and cohesive workplace culture. As I look towards future opportunities, I seek an environment that values transparency, respect, and genuine leadership.

Decent pay I guess but not worth it.

Lack of support from management or team. Only care about the numbers.. quantity over quality of work. Had 3 different managers and 2 different team leads while only working there for 4 months. Hiring process is very unorganized and the application itself is ridiculous for a CS role. Training also does not fully prepare you for this role.

Quick and easy interview process. Only required a writing assignment to finalize to offer.

In retention roles, everything is timed there isn’t much time to go to the restroom or even walk away from your computer from five minutes.

Smart people with ambitious goals

1. Totally unethical interview process of asking candidates to solve current business problems in a case presentation format. 2. Hiring team and recruiter ghosts you until you reach back out for updates several times. 3. Seems like the company is using its interview process to crowdsource solutions.

I don't really have any

Their interview process was good at first but the second they don't want you anymore, they sure as hell don't want you. The reasoning for moving on to other candidates is surface level and cheap. They've reposted the same job FIVE times now which you know if just a recipe for disaster. Probably best to avoid this place.

Smart people with ambitious goals

1. Totally unethical interview process of asking candidates to solve current business problems in a case presentation format. 2. Hiring team and recruiter ghosts you until you reach back out for updates several times. 3. Seems like the company is using its interview process to crowdsource solutions.

Smart people with ambitious goals

1. Totally unethical interview process of asking candidates to solve current business problems in a case presentation format. 2. Hiring team and recruiter ghosts you until you reach back out for updates several times. 3. Seems like the company is using its interview process to crowdsource solutions.

Supportive leadership: From day one, I’ve felt genuinely supported and set up for success. My voice matters here, and leadership actively listens and responds to feedback—not just with words, but with action. Transparency & trust: There’s a high level of transparency around company goals, team performance, and individual expectations. That clarity creates a culture of trust and accountability. Opportunity to make an impact: Even as a new hire, I’ve had the chance to shape processes, contribute to hiring decisions, and lead important conversations. It’s energizing to be part of a team that’s still scaling and values contribution at every level. Fast-paced, but human: It’s a fast-moving environment, but there’s a clear understanding that people are people. Empathy, flexibility, and humor are all part of the culture. Thoughtful onboarding: The onboarding and enablement experience was well-organized and hands-on, blending training with immediate opportunities to shadow, lead, and contribute.

Growing pains: Like any company scaling fast, there are moments of ambiguity or workload spikes. But they’re handled with transparency and a strong intent to improve continuously.