Wix Reviews

Working in the Wix call center is grueling. Honestly, calling it grueling doesn’t begin to describe how powerfully depressing this job is. Eight hours a day, five days a week, answering angry call after angry call. That’s what your life is when you take this job. But it’s a call center, so that’s to be expected. The reason I give this position one star isn’t actually because of the work itself but because of how terribly mismanaged the call center is. Don’t expect to ever get promoted. Or to earn a competitive salary (no exaggeration, you’ll make more working at the Genius Bar). Do expect to be micromanaged beyond anything you’ve experienced. You can also expect to witness significant HR violations including blatant racism and cultivation of a culture that supports sexual harassment. Oh, and sometimes you’ll have unpaid mandatory work meetings on your schedule (they’ll make you sign some unclear waiver that somehow prevents you from suing them for this... although I suspect you can't legally forfeit your right to be paid for the work you've done). All that said, I’m not surprised by the number of positive reviews are here. They actively recruit employees to leave good reviews. Additionally, they devote a large amount of time and resources towards “team-building”, which for some is great. If you’d rather spend weekends and nights with your family, however, or with your cat or your hobbies, they will make you feel very uncomfortable for not participating. These perks are a giant, misguided bandaid.

Customer Service is a difficult job. They changed the call wait time from 2 minutes to 1 and then everything went down hill from there. I was often told I was giving quality calls but they were too lengthy. Got in trouble for things that are pretty ridiculous and natural things humans need to do to get through the day. The people on the other line will be a mystery always, and sometimes be prepared for cursing or put-downs for being stupid and not knowing how to fix a "flash" website; really...who uses that anymore!? Basically I would only take this job if you are fresh out of college and need something to build your resume; it's not the best, but it's not the worst for customer service.They really do try to make it pleasant. However, offering alcohol after work is not always the answer to happiness-yet they have a wellness coach, a little odd.