The amenities they provide can be improved by much better way .
ex : Since the organisation works on a shift based timing it can provide a good healthy food items instead of junk snacks . The parking space looks so choked .
The Process can be still more streamlined .
These are not actual cons but these can be still channelized an improved a lot .
For support guys the weekend shifts can be removed and provide the benefit of working from home . If network security is really a concern the organisation can opt for an private VPN solution .