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      Veracross

      Engaged employer

      Veracross Reviews

      4.4

      80% would recommend to a friend

      (80 total reviews)
      avatar

      Joe Krivickas

      82% approve of CEO

      86% positive business outlook

      Veracross has an employee rating of 4.4 out of 5 stars, based on 80 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Veracross employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      80 reviews
      2.0
      15 Feb 2022

      Great Until It Isn't

      Senior account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company to get a foot in the door if you want to get into the software world. You will get lots of hands-on experience whether or not you're ready for it. Awesome coworkers, nice office space Pay is pretty good, depending on the position

      Cons

      Many of the reviews on here seem to be in reference to the old Veracross - the family company that ceased to exist when the company was sold to a private equity firm called BV Investment Partners around 2019. What was once a family company has, over the last few years, become the most soullessly corporate institution I've ever had the misfortune to work for. Prior to 2019, the employees were generally treated as human beings that were part of a team. Following the acquisition, there was a gradual yet obvious change as everything became a metric. It was no longer about having a meaningful interaction with a client and leaving them with a positive impression - it was about getting them taken care of and moving on to the next ticket as quickly as possible to make your quotas. Development efforts on older, heavily-utilized modules languished and bugs piled up as all development efforts were shifted toward creating new, buggier software that we could sell to clients, because that's where the money was. Meanwhile, the software that the schools purchased in the first place started to die on the vine. School clients would often complain that their Account Managers never stuck around for very long - that's because the company, as a matter of policy, will overload their support personnel with more clients than any human being could reasonably support because of their adamant refusal to make any new Customer Service hires. Since 2020, the number of clients has nearly doubled but the size of the Customer Service team supporting those clients has grown by single digits. There have been more Sales hires than Customer Support hires. An absolute bargain basement of an HR department. Do not make the mistake of believing anything that they tell you - independently verify with your manager that what they tell you is true. This comes from personal experience as well as the experience of others. Most HR departments are bad, but I've never come across one that will so overtly try to crush you in the interest of The Company. Their compliance measures are also virtually non-existent. This company makes databases that store personal information about minors and their families, and there is very little by way of security to protect that information. Any employee can access any piece of data from any school at any time. They have been missing several important security certificates for quite some time. Overall, a good company to start your career, but get your experience and get out because they will suck the life out of you in service to their Private Equity Overlords.

      avatar
      Veracross Response
      4y
      At Veracross, our #1 company priority is ensuring our software is secure, our client data is protected, and we comply with all applicable privacy laws and regulations. Our data is hosted on modern cloud infrastructure with industry-leading security and redundancy to protect what matters most to our clients. We have invested and will continue to invest a significant amount of time and resources in maintaining and continually enhancing our security and privacy positions. We always prioritize tangible security over badges and certifications, and. we are consistently adding new protections and monitoring to make sure employees handle client data with care. In the past two years our HR Department has implemented several key improvements regarding compliance, benefits enrollment, and employee onboarding. We continually evaluate our employee benefits to make sure we are providing the best health and wellness coverage for our team members. Over the past few years, HR has led company-wide leadership and manager training, DEI awareness initiatives, and other activities that promote the ideals embodied in our company values of Service, Humility, Excellence, and Inclusion. Our private equity sponsor, BV Investment Partners, has been an excellent collaborative partner providing us with the investment resources to build critical new technology infrastructure (e.g., Salesforce), invest in enhancing our product offerings, and build our functions to ensure Veracross supports our continued double-digit growth. Significant investment in our new infrastructure last year provided well-received 24 x 7 online support coupled with an expanded global support. We continue to focus on providing the highest level of service to our customers while creating a better work environment for all our employees. Veracross has the highest customer satisfaction in our industry. We continue to innovate on our software platform and services to provide an optimal experience for our schools and employees.
      1.0
      16 Jul 2025

      Toxic disaster that keeps getting worse

      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      It’s remote, which is a benefit.

      Cons

      Leadership promotions often reflect personal proximity over performance. There’s a clear trend: individuals from the same background, frequently local, male, and alumni of a specific Christian college continue to rise, regardless of experience or outcomes. Meanwhile, higher-performing employees outside that circle are overlooked or let go. The result is a culture where privilege, not merit drives advancement. This erodes morale, discourages diverse talent, and creates a cycle where the same perspectives dominate decision-making, often with poor results.

      avatar
      Veracross Response
      10mo
      Thank you for sharing your perspective. We're sorry to hear that your experience didn’t reflect the culture we aim to build. At Veracross, we hold ourselves to values of humility, service, inclusion, and excellence and when any team member feels those are falling short, it’s important that we listen. We take concerns about equity, advancement, and culture seriously. We’re committed to continuous improvement and to fostering a workplace where all employees are valued for their contributions and supported in their growth.
      2.0
      24 Oct 2021

      Culture isn't the issue - Management Is

      Implementations
      Recommend
      CEO approval
      Business outlook

      Pros

      For an entry level job, it's a solid place to work. You aren't micromanaged and work mostly autonomously day-to-day as long as you're hitting your goals. Great snacks/refreshments available at all times when in office and the office itself is very nice and modern.

      Cons

      If you're ambitious, don't apply. There is a false sense of hope that you will advance if you work hard - you won't. You'll get more work with no increase in pay or promotion. There are little to no women or people of color in management. Middle management are untrained and moved up because of seniority, not because of skill. You will also have to seek your own resources to learn how to do your job best - training is virtually nonexistent so be prepared to invest time outside of work as you won't be paid to learn it. So if you enjoy Veracross and don't want to leave, you would set low expectations with your manager and decline extra work because it won't get you anywhere. There is no work-life balance. PTO is under industry standard and significantly lower than other mid-senior level positions at tech companies in Boston.

      avatar
      Veracross Response
      4y
      Thank you for your feedback. We surveyed our team in July, 2021 and have been actively responding to feedback and suggestions including professional development and clarifying career paths. Additionally, we are proud of the fact that we were able to provide salary adjustments and promotions to our team last year during COVID when many companies could not. This was possible due to the hard work of our team members. If you have management concerns, please reach out to our HR Team to share more information so we can continue to address them. Thank you.
      Viewing 1 - 3 of 80 Reviews
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      ReviewsVeracross reviews

      Glassdoor has 82 Veracross reviews submitted anonymously by Veracross employees. Read employee reviews and ratings on Glassdoor to decide if Veracross is right for you.