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      Uswitch

      Part of RVU

      Engaged employer

      Uswitch Reviews

      3.5

      65% would recommend to a friend

      (45 total reviews)

      Tariq Syed

      66% approve of CEO

      49% positive business outlook

      Ratings by category

      5.0

      Diversity and inclusion

      3.9

      Work/Life balance

      3.8

      Compensation and benefits

      3.6

      Culture and values

      3.2

      Senior management

      3.1

      Career opportunities

      Uswitch has an employee rating of 3.5 out of 5 stars, based on 45 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uswitch employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      45 reviews
      1.0
      14 Dec 2018

      Top-heavy feature factory masquerading as a progressive software house

      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - The product itself is genuinely beneficial to the general public. - Free breakfast, gym, coffees, soft drinks, fruit. - They issue modern hardware and grant flexibility in your development environment. - Nice office location.

      Cons

      - Information about how the company operates is withheld by default. The company has a culture of actively seeking out information but does not have people who are willing to offer it. - Self-professed unicorns in management positions systemically erode confidence and trust in lower level employees. - Pay is nothing special given the cost of working in central London. - Lip service paid to personal development. No one actually cares about you. - The primary programming language used was not the one advertised in the job spec and tested in the interview process. - Implicit expectation that people take their work home with them. The business continuity plan is, conveniently, that employees take their laptops home. - Constant reshuffling of team structure with no announcements leading to confusion about who works where. - Our team lead was consistently absent leaving us without direction. This was spun as us being self-starters, but really it just lead to a random assortment of tasks being tackled at any given time. - Open office environment is incredibly noisy with the aforementioned unicorns happily shouting at each other over the heads of teams between them.

      avatar
      Uswitch Response
      7y
      Thanks for taking the time to leave a review - it’s good to hear that you’re a fan of the product, our HQ and the amazing in-office perks we offer, but clearly not everything about your experience here was as positive. We know that the open-plan office can be distracting for many - while it encourages more people to talk directly rather than from behind a computer, it can get pretty noisy! Which is why we have plenty of quiet spaces, like the Library, where people can retreat to if they need to. As you may have seen in another of our responses, we’re currently making some significant improvements to our performance management processes, which include clear and measurable ways of working. We believe that these changes will help to set much clearer expectations around behaviour and accountability, as well as improving the way we communicate, share information and support managers with the personal development of their teams.
      1.0
      14 Feb 2019

      Spinning out of control

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Good tech stack Some very good people, sadly shrinking in number Great ambition and potential with the support of the new owners

      Cons

      Staff do not matter as people they only matter as a unit of output to achieve a goal set by a disconnected self-serving tech leadership as they jostle for position with each other. As a regular member of staff, my priorities change as fast as Amazon can deliver the next hip book about problem solving or management with little regard for my progression, stress level or current workload. It makes me sad to write this review, but I am trying glass door as no one will listen to me internally as only the opinions of three very opinionated people at the head of the technology group matter. Stay away this company will use you and give nothing back.

      avatar
      Uswitch Response
      7y
      Hey, thank you for sharing your feedback although we can't pretend it made for an easy read. We’re sorry you feel this way, and especially sorry you didn't feel you could raise this internally. That's really not ok and please be assured we will take your feedback seriously. We've already begun addressing the issues you've mentioned and made some important changes to the business, including reshaping our technical leadership. We hope you'll agree there have already been improvements and that the changes we're implementing are setting much clearer expectations around conduct and accountability for our whole team, especially within senior management. We're not done yet though - we want to make sure everyone feels heard, supported, can see a clear path for their development here and feels their workload is manageable. We’re an agile business so our plans do change, but it’s important you constantly feel connected to this. We do have amazingly talented people working here and we want everyone to genuinely enjoy coming to work everyday. You can speak to our HR team, confidentially at any time. Regarding feedback, we'll be conducting another engagement survey soon, which we’d encourage you to complete, and with mid year reviews coming up, there’s also the opportunity to give and receive feedback more formally. If you’d prefer to give us feedback in some other way please feel free to suggest it to us, or speak with your manager.
      1.0
      29 Jan 2019

      Enterprise run by Tech dude bros

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Benefits are great if you have a family, child care vouchers, pension, ISAs - Perks in the office are great! - Great location to work in, easy access to London Bridge station - If you're a dude-bro, like talking over people. Please apply here. You'll fit right in. - If you think, tech is too SJW or PC these days and would rather work somewhere, where management doesn't give a damn about getting people to act like adults. This is will be your dream job.

      Cons

      - The office in itself is dark and poorly ventilated. People often get sick and the sickness takes multiple rounds. People are forced to not take sick leaves - Given it's only 10 days a year and HR gets uneasy and monitor down to your sickness episodes. - Line managers have no control or act like they've got no control. Often they tell you one thing but don't hold their ground when it really matters like reviews and salary compensation. - Often promotions are limited to only 1 person per team. So if you have multiple people doing really well, they pit you against one another saying only 1 of you can get promoted and get a pay hike - The culture is very top down, it's all good if you're a unicorn. The loudest voice wins the argument and people in leadership team talk about you behind your back. - It's not uncommon for Head of Something to come in and say, Look at this crappy code and this is awful, while the person who wrote the code is sat right across. Feedback is often shared in front of everyone and people in people management have no management skills. - Don't believe if someone says you can WFH depending on the team. It's a hard pass and frowned upon. - Top heavy decisions. Often asked to meet unrealistic KPIs

      avatar
      Uswitch Response
      7y
      Thanks for sharing your experiences. It’s great to hear that you appreciated our benefits and perks, but it’s a shame to hear that you had such a bad experience in other ways. We completely agree that feedback is vital to make improvements, but that it’s just as important to deliver that feedback constructively and appropriately. We’re in the process of making some significant changes to our performance management processes, including rolling out clear and measurable ways of working to link to personal objectives, and more support and training for people managers in the art of delivering feedback and developing their teams. Just like every other business that has grown as rapidly as we have, as quickly as we have, we know we’re not perfect and that there’s always room for improvement - we hope we continue to move things in the right direction.
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      Glassdoor has 47 Uswitch reviews submitted anonymously by Uswitch employees. Read employee reviews and ratings on Glassdoor to decide if Uswitch is right for you.