UserTesting Reviews

3.1

51% would recommend to a friend

(568 total reviews)
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Eric Johnson

56% approve of CEO

51% positive business outlook

UserTesting has an employee rating of 3.1 out of 5 stars, based on 568 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

568 reviews
5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

UserTesting is a great place to work, offering complete flexibility, a positive and supportive work environment, and an amazing team of employees. The culture encourages collaboration, growth, and work-life balance, making it an enjoyable and rewarding place to be.

Cons

The compensation is competitive and generally in line with industry standards. While it may not be the highest in the market, it is fair and comparable to what many other companies offer for similar roles.

5.0
23 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Strong opportunities for growth & advancement Leadership recognizes & rewards performance Supportive & collaborative team culture Meaningful ownership & autonomy in your work

Cons

Fast pace can take time to adjust to Priorities can shift as the company scales Some processes are still evolving Cross-team coordination can be complex at times

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UserTesting Response
4w
Thank you for taking the time to share such thoughtful feedback—we really appreciate it. It’s great to hear that you’ve experienced strong opportunities for growth and advancement, and that our collaborative culture and sense of ownership have had a positive impact on your work. That’s exactly the kind of environment we’re working to build. 🙌 We also value your perspective on how we can continue improving. As we grow, maintaining transparency, reinforcing clear priorities, and streamlining processes are all areas we’re actively focused on, and it’s helpful to hear that reflected in your experience. Thank you for being part of the team for over three years and for contributing to the culture we’re building together. 💙 — The UserTesting Team
5.0
23 Apr 2026

Fully remote with excellent work-life balance

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent work life balance, fully remote company, open communication by management. Travel options. One of the best teams I've worked with.

Cons

Steps for career growth not well-communicated by HR No bonuses

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UserTesting Response
4w
Thank you for taking the time to share your experience with us. We're really glad to hear that the fully remote setup and work-life balance have made such a positive difference for you, and that you've found open communication and a genuinely great team to work alongside. That means a lot to us. 🙌 We hear you on the career growth piece. Clear, well-communicated steps for progression shouldn't be a guessing game, and your feedback is a helpful reminder that we need to do better there. We'll make sure it reaches the right people. Thank you for being part of UserTesting and for encouraging us to keep listening. We're glad you're here. 😊 — The UserTesting Team
Viewing 1 - 3 of 568 Reviews

Glassdoor has 796 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.