4 Jul 2025
UserTesting Customer Service Manager (CSM) reviews
3.9
63% would recommend to a friend
Eric Johnson
100% approve of CEO
63% positive business outlook
Reviews by job title
6 reviews
5.0
5 Mar 2025
Great Career Development in a Fast-Paced Environment
Current employee, more than 3 years
Edinburgh, Scotland
Recommend
CEO approval
Business outlook
Pros
~Strong career growth opportunities with room for development. ~Supportive and approachable management that encourages learning and success. ~Exciting, fast-paced environment that challenges you to be agile and maintain a positive mindset. ~Market-leading product with a strong reputation and innovative edge.
Cons
~Changes happen frequently, but communication around them could be clearer and more empathetic. ~Adapting to the pace can be challenging if you're not comfortable with change.
2.0
18 Jul 2024
Recommend
CEO approval
Business outlook
Pros
It used to be a great workplace. There was a true culture of kindness, and people assumed positive intent of each other. The core UserTesting product is amazing.
Cons
- Constant layoffs lead to a toxic/anxious culture. Layoffs are juxtaposed with really wasteful expenses all around, which is frustrating. - There can be inept local management for non-US-based teams, and no one will look into it for a long time. - The exec team only cares about themselves and is taking only a quarter-based approach
Viewing 1 - 3 of 6 Reviews
