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      UniFirst

      Engaged employer

      UniFirst Customer Service Representative CSR reviews

      4.0

      74% would recommend to a friend

      (16 total reviews)
      avatar

      Steven S. Sintros

      85% approve of CEO

      74% positive business outlook

      Ratings by category

      4.1

      Work/Life balance

      4.0

      Diversity and inclusion

      3.8

      Senior management

      3.5

      Culture and values

      3.4

      Compensation and benefits

      3.0

      Career opportunities

      Customer Service Representative (CSR) employees have rated UniFirst with 4.0 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. UniFirst is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Personal consumer services industry (3.6 stars).

      Reviews by job title

      16 reviews
      2.0
      24 Apr 2026

      Don't do it.

      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Can be fun, they feed you on-site almost every holiday, some holidays off, no weekends, decent benifits

      Cons

      Management is lazy, undercompensated, over worked, changes their minds often.

      avatar
      UniFirst Response
      2mo
      We're disheartened to hear about any dissatisfaction you've experienced. Your feedback is important to us, and we're committed to continuous improvement.
      5.0
      9 Mar 2026

      This is a great learning opportunity and a chance to grow in a new field of work!

      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      I started working for the company over 15 years ago, and I had never worked in this industry before. Since joining, I’ve learned a lot—from working effectively with a team, to managing multiple accounts, handling data entry, and supporting accounts receivable. One of the things I appreciate most is that you can transfer to different locations across the states if needed. If I don’t know something or want to learn a new skill, my management team takes the time to train me. They allow me to learn different areas of the location so that when I’m ready to move up, I already have experience in those departments. I love my location and enjoy working with all my route men and the variety of customers we serve.

      Cons

      I don’t really have any cons. The only improvements I’d suggest are increasing the pay and making the system a little easier to use.

      avatar
      UniFirst Response
      3mo
      We appreciate your time in writing a review and all your hard work. Thank you for sharing your feedback!
      Viewing 1 - 3 of 16 Reviews
      Related searches: UniFirst Customer Service Representative (CSR) jobs | UniFirst salaries | UniFirst benefits | UniFirst Customer Service Representative (CSR) interviews
      UniFirst reviewsUniFirst Customer Service Representative (CSR) reviews

      Glassdoor has 2,588 UniFirst reviews submitted anonymously by UniFirst employees. Read employee reviews and ratings on Glassdoor to decide if UniFirst is right for you.