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      UniFirst

      Engaged employer

      UniFirst reviews

      This is a great learning opportunity and a chance to grow in a new field of work! - Customer Service Representative (CSR) UniFirst Employee Review

      5.0
      9 Mar 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      I started working for the company over 15 years ago, and I had never worked in this industry before. Since joining, I’ve learned a lot—from working effectively with a team, to managing multiple accounts, handling data entry, and supporting accounts receivable. One of the things I appreciate most is that you can transfer to different locations across the states if needed. If I don’t know something or want to learn a new skill, my management team takes the time to train me. They allow me to learn different areas of the location so that when I’m ready to move up, I already have experience in those departments. I love my location and enjoy working with all my route men and the variety of customers we serve.

      Cons

      I don’t really have any cons. The only improvements I’d suggest are increasing the pay and making the system a little easier to use.

      avatar
      UniFirst Response
      3mo
      We appreciate your time in writing a review and all your hard work. Thank you for sharing your feedback!

      Explore other reviews about UniFirst

      5.0
      14 Jun 2026
      Sales consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance, opportunities for large commission

      Cons

      Contractual sales, Being bought out

      avatar
      UniFirst Response
      2w
      Thank you for your feedback. We look forward to having you continue to grow with us!
      4.0
      3 Jul 2026
      Cdr customer development
      Recommend
      CEO approval
      Business outlook

      Pros

      Upper management genuinely cares about their team, and the hiring process is simple and straightforward. Base pay and the monthly stipend are both fair, and I appreciate the company's structure — questions get answered quickly, and you have dedicated team member support. I also like that the role is self-managing, with CDR handling pricing and deal structuring so you can focus on your own performance. Overall, this company really takes care of its employees.

      Cons

      The pay structure for this role is a bit unique — after a sale closes, the CDR earns commission for the first few months, and then commission transitions over to the drive team. It's certainly not a deal-breaker, just an observation, and I'm not knocking the company for it. All in all, I had a wonderful experience at UniFirst.

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