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      Tripleseat

      Engaged employer

      Tripleseat Reviews

      3.6

      65% would recommend to a friend

      (140 total reviews)

      Michelle Fischer

      100% approve of CEO

      53% positive business outlook

      Tripleseat has an employee rating of 3.6 out of 5 stars, based on 140 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tripleseat employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      140 reviews
      1.0
      2 Apr 2020

      Literally the worst

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Prior to COVID-19 destroying the business, lunch was provided & there were some nice perks that startups usually have. Dogs in the office, team events, annual trips, etc.

      Cons

      Buckle your seatbelt. Overall, I felt like TS was a giant unprofessional dumpster fire. The "merger" with Gather was handled SO poorly. The level and care of being ethical or kind did not feel present. The leaders are not leaders. It's an extremely flat organization with minimal opportunity for real growth. There seemed to be big titles for employees who had minimal experience in their field. The company seemed to pride themselves on their "perks" and being a "family", but that was not seen one bit throughout the merger. - When Tripleseat "merged" with Gather, they laid off ONLY Gather employees (roughly 25 people) and gave very poor severance. This happened as COVID-19 was taking off. They did another round of layoffs after COVID-19 destroyed the business and this time it was all Gather employees but 1 person (maybe 2?). - The layoffs happened before a detailed plan was put in place on how to handle the merger. It seemed as if it was just a big "screw you, we won" moment for the TS leaders. This left the "go-forward team" with a giant mess to try and clean up after they just lost a ton of their peers. - Prior to layoffs, the TS leaders met with each Gather employee for a "get to know you" meeting that felt like an interview on whether they could stay or not. - Those who were laid off were informed by Gather leadership instead of the TS leaders who chose their fate. It would have been preferred to hear it straight from the leaders who thought this was the right decision to make. - Every meeting that the CEO hosted was last minute, not prepared, and just made us feel worse about the situation. The fact that our CEO showed up to a meeting directly after a ton of our peers got let go and did not have a prepared message is absolutely unprofessional and I cannot warn you enough to avoid this company. - There's a lot of familial and long-term relationships among the leaders of TS. It felt like it was a "club" and no one but them could be a part of it. - Even after the layoffs, the leadership members left from Gather were shut out of a lot of important decision making. - The CEO posted information for a friend of his who was a lender and urged people to tell TS clients about it to help them in this tough situation. It would not shock me if there was a rev-share situation happening there. This list could go on, but I honestly don't care enough. This company hurt a lot of people and doesn't seem to care. Over half of the Gather team was let go or left the company immediately because of how horrible things were working with TS.

      avatar
      Tripleseat Response
      6y
      How it is going now 2022 edition: 2020 was a crazy year for Tripleseat, a merger with our competitor, Gather and navigating COVID. Fast forward to the new year of 2022 and Tripleseat has not only survived but thrived. Tripleseat has had less than 5% attrition of employees (Nat'l average is @ 40%) and has hired more than 30 people in 2021 alone. We have successfully brought back our company outing with a trip to Nantucket in August of 2021 and (once again) reached our company-wide goals for 2021 and everyone will share in the success with our company bonus. The merger was hard on everyone but especially for the folks at Gather. They had to deal with a lot of changes in an already confusing time with COVID. The frustration from the merger is real and the review of Tripleseat and the people reflect that, but it is not a accurate insight into our culture or leadership.
      1.0
      4 Apr 2020

      Surreal

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home was not a problem.

      Cons

      One of the first things I heard from the CEO was 'I apologize in advance if I offend anyone... I have been told I do that!' This place is one red flag after another. Jono, the CEO, likes to paint himself as some off the cuff laid back but firm boss. In reality, he is unprofessional and childish. He is constantly dropping f-bombs and gloating about how much his team uses their in office bar. This place also screams nepotism - there are far too many family members and life long friends of Jono's in leadership in this company. Many of the long term employees love their brash and egotistical leader. It is cringe inducing.

      avatar
      Tripleseat Response
      6y
      How it is going now 2022 edition: 2020 was a crazy year for Tripleseat, a merger with our competitor, Gather and navigating COVID. Fast forward to the new year of 2022 and Tripleseat has not only survived but thrived. Tripleseat has had less than 5% attrition of employees (Nat'l average is @ 40%) and has hired more than 30 people in 2021 alone. We have successfully brought back our company outing with a trip to Nantucket in August of 2021 and (once again) reached our company-wide goals for 2021 and everyone will share in the success with our company bonus. The merger was hard on everyone but especially for the folks at Gather. They had to deal with a lot of changes in an already confusing time with COVID. The frustration from the merger is real and the review of Tripleseat and the people reflect that, but it is not a accurate insight into our culture or leadership.
      1.0
      8 Apr 2020

      Unevenly.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      A great product that has the opportunity to grow and positioned to become hugely successful. Benefits are great, work from home policy is flexible, unlimited PTO, catered lunches, snacks, and dogs in the office!

      Cons

      From one of the best work experiences I have ever had to one of the worst, nearly overnight. I cannot speak on behalf of employees at the Concord office, but as for working at the Atlanta office: watch out. You will be treated second-rate, like a conquered tribe, not a welcomed family. Leadership is ego-driven, with the highest tiers of leadership scrambling for control over trivial minutiae. There is zero trust there, likely because if you are an outsider, you are literally an outsider; much of the Concord office seems to be made up of personal friends and family of leadership. To make matters worse, the leadership style is poor and inflexible. There is not a growth mindset, but a ‘this-is-who-I-am-and-you-will-deal-with-it’ mindset. A poor man’s ‘boy’s club’ where even if you are somehow hired and of diverse perspectives or identities, you are required to yield to the dominant ‘monoculture’ - or you are bullied or gaslit for going ‘against the grain.’ The combined qualities above lead to a breathtaking lack of empathy and emotional intelligence. This, coupled with the tough task of managing a complicated merger during the current global pandemic shifts the aforementioned behaviors from the realm of lazy incompetence to one of apathetic cruelty. To be fair, no one expects any leadership to navigate such unprecedented circumstances without bumping into some obstacles along the way - but that is not what is happening here. From layoffs to demotions to general treatment, to leadership’s response to those things: do not expect more than one word, ‘annoyed’ answers or public and petty reprimands in the business’ Slack channel. Leadership is only child’s play when leaders are children playing.

      avatar
      Tripleseat Response
      6y
      How it is going now 2022 edition: 2020 was a crazy year for Tripleseat, a merger with our competitor, Gather and navigating COVID. Fast forward to the new year of 2022 and Tripleseat has not only survived but thrived. Tripleseat has had less than 5% attrition of employees (Nat'l average is @ 40%) and has hired more than 30 people in 2021 alone. We have successfully brought back our company outing with a trip to Nantucket in August of 2021 and (once again) reached our company-wide goals for 2021 and everyone will share in the success with our company bonus. The merger was hard on everyone but especially for the folks at Gather. They had to deal with a lot of changes in an already confusing time with COVID. The frustration from the merger is real and the review of Tripleseat and the people reflect that, but it is not a accurate insight into our culture or leadership.
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      Glassdoor has 144 Tripleseat reviews submitted anonymously by Tripleseat employees. Read employee reviews and ratings on Glassdoor to decide if Tripleseat is right for you.